Supervisor, Health Information Management ( Elmhurst)

About the role

The Supervisor, Health Information Management (HIM) is responsible for overseeing scanning and document retrieval functions within the HIM Department. This role ensures productivity, quality, and compliance standards are consistently met through effective onsite leadership and daily operational oversight.

Responsibilities

• Provides direct supervision to the HIM team by managing scheduling, ensuring completion of required competencies, enforcing adherence to Breg policies, procedures, work instructions, and standard operating procedures (SOPs), whileOversees departmental workflow to ensure productivity, compliance, and quality standards are met while maintaining adherence to established workflows and supporting documentation, including work instructions, policies and procedures, tip sheets, and job aids.
• Responsible for training of new and existing HIM team members on workflows, privacy regulations, electronic medical record (EMR) utilization, documentation standards, Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) billing requirements, key performance indicators (KPIs), and quality expectations
• Provides ongoing development, coaching, and support to the HIM team to strengthen capabilities and ensure consistent achievement of role and performance expectations.
• Safeguards compliance to all policies governing patient privacy and access to protected health information (PHI), ensuring that all workflows, documentation processes, and data-handling practices comply with Health Insurance Portability and Accountability Act (HIPAA), organizational privacy programs, and industry best practices
• Manages staffing coverage to ensure coverage during peak periods, planned and unplanned absences, leaves, and headcount vacancies, adjusting work assignments and prioritizing workloads to ensure proper coverage and timely completion of scanning and document retrieval
• Serves as a working manager, stepping in to provide hands-on operational support when needed, including performing scanning, indexing, document retrieval, quality checks, workflow coverage, and issue resolution
• Administers EMR access for the HIM team to ensure timely retrieval of accurate, complete patient records necessary for compliant DMEPOS billing
• Ensures compliance with all applicable regulatory, accreditation mandates and privacy requirements, including HIPAA, and participates in activities related to development, implementation, and maintenance of patient privacy and of all Breg policies, procedures, and programs
• Promotes Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition

Requirements

• Associate’s degree in healthcare administration, business administration, health information technology or related field of study required.
• Experience may be considered in lieu of degree.
• Minimum of 3 years of experience with EMRs, practice management software, and medical documentation required.
• Prior supervisory or team lead experience in customer service or healthcare reimbursement strongly preferred.
• DMEPOS experience preferred.
• Understanding of anatomy, physiology and medical terminology required.
• Understanding of healthcare coding and documentation guidelines and regulations.
• Ability to be versatile, adaptable and facilitate work in a complex, fast-paced, remote, and multi-site environment.
• Computer proficient to include effective use of web browser/internet search, Microsoft (MS) Outlook, Word, Excel, Teams, and PowerPoint.
• Technical competence includes the ability to learn new software applications and systems.

Qualifications

• Ability to be versatile, adaptable and facilitate work in a complex, fast-paced, remote, and multi-site environment.
• Computer proficient to include effective use of web browser/internet search, Microsoft (MS) Outlook, Word, Excel, Teams, and PowerPoint.
• Technical competence includes the ability to learn new software applications and systems.

Skills

• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Knowledge of HIPAA and other healthcare regulations.
• Proficiency with EMRs and practice management software.
• Ability to manage a team and provide coaching and development opportunities.

Benefits

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, effective the first of the month after hire.
• Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
• Growth & Development: Opportunities for professional advancement within a company that values your contributions.
• Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace.

Pay

$54,400 - $74,000 USD Annually.

Schedule

Full-time position.