Supervisor Health and Wellness - Member Services
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use - for lists
- Use
for prose
- Don't repeat job title as heading
- Don't put Job ID/requisition numbers as headings
- Fold minor metadata into short
or drop
- Preserve ALL substantive information
- Remove boilerplate (cookie/navigation/legal/EEO/scam-warning, duplicated lines, application instructions)
- Include section ONLY when posting has real specific content
- Never emit heading followed by filler/placeholder text (commensurate with experience, not specified, N/A, varies, TBD)
- Never create Pay/Schedule/Benefits sections unless posting actually states them
- Prefer few substantive sections over many thin ones
- Output ONLY HTML fragment, no html/body, no markdown code fences
Now, let's parse the content:
Top metadata:
- Location: 6200 Pfeiffer Rd, Montgomery, OH 45242
- Schedule: full-time, Monday-Friday, includes evening, weekend, holiday scheduling
- Benefits: link to benefits page, note about optional positions not eligible, competitive shift differentials, opportunities for professional growth, comprehensive benefits package (medical, dental, vision, PTO, retirement, tuition reimbursement)
Job Overview: paragraph describing role.
Job Requirements: list of degree, experience, skills, BLS.
Job Responsibilities: list of duties.
Other Related Information: Direct Report FTEs = 3-9, confidentiality, accurate info, calm service.
Working Conditions: long list of physical demands (bending, climbing, etc.) with frequencies.
Leadership Performance Standards: paragraph about TriHealth Way leadership competencies, tactics, ALWAYS Behaviors to drive strategic pillar results (Safety/Quality, Service, Growth, Culture/People, Finance). Then lists Leadership Competencies (TriHealth Way of Leading, TriHealth Way of Serving, Transformation, Change, Drive for Results, Build Organizational Talent). Then Leadership Tactics (list of bullet points).
I need to decide on sections. The user suggested headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
But we should only include sections with real content. The posting has:
- Schedule info (specific)
- Benefits info (specific)
- Job Overview -> About the role
- Job Requirements -> Requirements (or Qualifications)
- Job Responsibilities -> Responsibilities
- Other Related Information -> maybe part of Requirements or separate
- Working Conditions -> could be part of Requirements or separate section (maybe "Working Conditions")
- Leadership Performance Standards, Competencies, Tactics -> could be "Leadership Expectations" or "Qualifications" or "Responsibilities". Since they are specific, maybe include as "Leadership Standards" or "Competencies".
But the rule: "Prefer a few substantive sections over many thin ones." So maybe combine Working Conditions into Requirements? Or make a separate "Working Conditions" section if it's substantial. It is a long list, so maybe separate.
Also, the Leadership Performance Standards etc. are quite detailed. Could be a "Leadership Expectations" section.
But the user said use
for section headings like "About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule". They didn't mention "Working Conditions" or "Leadership Expectations". However, they said "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". The "e.g." suggests those are examples, not exhaustive. We can use other headings if needed, but should follow the pattern.
Better to map to standard sections:
- About the role (Job Overview)
- Responsibilities (Job Responsibilities)
- Requirements (Job Requirements + Other Related Information + Working Conditions? Or separate)
- Qualifications (maybe the degree/experience/skills)
- Skills (the skills list)
- Benefits (the benefits info)
- Schedule (the schedule info)
But the posting has "Job Requirements" which includes degree, experience, skills, BLS. That's essentially Qualifications/Requirements. The "Skills" are listed within Requirements. Could separate Skills but they are part of requirements.
The "Leadership Performance Standards" etc. are specific to leadership role. Could be part of "Requirements" or "Qualifications" or a separate "Leadership Competencies" section.
I think we should create sections that are substantive and not too many. Let's outline:
1. About the role (Job Overview paragraph)
2. Schedule (specific schedule details)
3. Benefits (specific benefits details)
4. Responsibilities (Job Responsibilities list)
5. Requirements (Job Requirements list + Other Related Information + Working Conditions? Or separate Working Conditions)
6. Leadership Expectations (Leadership Performance Standards, Competencies, Tactics)
But the rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state Schedule and Benefits, so we can include them. Pay is not stated (no salary), so no Pay section.
Now, for each section, use and then
or
- .
Let's draft HTML.
First, Schedule: we have a paragraph about schedule. Could be a
under Schedule heading.
Benefits: we have a paragraph with link and details. Could be
and maybe a list? The benefits are described in prose: "We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement." Also a link. Could be a
with link.
Location: could be included in Schedule or a separate
at top? The rule: "fold minor metadata into a short
or drop it." Location is minor metadata? It's specific address. Could include in a short
at beginning or under Schedule. I'll include a
with location and schedule together maybe.
But the user said "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." Location is not Job ID, but it's metadata. Could include in a
before sections.
I'll start with a
for location and schedule? But they want sections with headings. Maybe include location in Schedule section.
Let's structure:
Schedule
Location: 6200 Pfeiffer Rd, Montgomery, OH 45242. This position is full-time, Monday–Friday, and includes evening, weekend, and holiday scheduling.
Benefits
We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. View benefits details. Please note: optional positions are not eligible for TriHealth benefits.
About the role
This position is responsible for leading membership sales, promotional outreach, front desk conversion activity, membership onboarding, retention, and member experience workflows at the TriHealth Fitness & Health Pavilion. The incumbent supervises member services associates and front desk staff, ensures consistent sales and service standards, manages prospect follow-up and tour conversion processes, supports marketing and promotional campaigns, monitors membership performance metrics, and provides Manager on Duty coverage on a rotational basis.
Responsibilities
- Works as part of the community center leadership team, attends and contributes to required meetings, and models professionalism.
- Provides Manager on Duty coverage and performs all associated leadership, service recovery, safety, and facility oversight responsibilities.
- Develops the annual membership sales and promotion plan, staffing model, outreach calendar, communication rhythm, performance goals, and budget inputs.
- Oversees member services staffing including hiring, training, scheduling, evaluation, ongoing coaching, sales skill development, and accountability for membership growth activities.
- Maintains consistent front desk sales and service standards, accurate member/prospect records, and reliable communication about membership options, promotions, programs, events, policies, and services.
- Improves membership growth and the member/guest experience by monitoring sales activity, lead conversion, onboarding completion, retention trends, feedback, and service recovery outcomes.
- Provides direct support for tours, membership enrollment, promotional events, outreach activities, front desk coverage, registration, phone inquiries, and member communication as appropriate.
Requirements
- Associate’s Degree in business, marketing, hospitality, recreation, health administration, communications, or related field (required). Equivalent experience accepted in lieu of degree (preferred).
- 1–2 years of experience in membership sales, customer service, hospitality, recreation, retail sales, healthcare access, call center, front desk operations, or related member-facing sales/service environment (required).
- Up to 1 year of experience in a lead, coordinator, supervisor, or shift leadership role (required).
- 3–4 years of experience in a fitness center, community center, recreation, healthcare, hospitality, retail, or member-based service environment with responsibility for sales, promotion, retention, or revenue growth (preferred).
- Excellent written, verbal, interpersonal, conflict-resolution, organization, sales, promotion, computer, documentation, and customer relationship skills.
- Working knowledge of Word, PowerPoint, Excel, Outlook, registration systems, point-of-sale systems, membership platforms, and lead tracking tools.
- Basic Life Support (BLS) required; may be obtained within 90 days of employment.
- Direct Report FTEs: 3–9.
- Must be able to maintain confidentiality, ensure accurate member/account information, and model calm, consistent service during high-volume or escalated situations.
Working Conditions
- Bending – Occasionally
- Climbing – Rarely
- Concentrating – Occasionally
- Continuous Learning – Frequently
- Hearing: Conversation – Frequently
- Hearing: Other Sounds – Frequently
- Interpersonal Communication – Frequently
- Kneeling – Rarely
- Lifting
- Lifting 50+ lbs – Rarely
- Lifting
- Pulling – Occasionally
- Pushing – Occasionally
- Reaching – Occasionally
- Reading – Occasionally
- Sitting – Occasionally
- Standing – Frequently
- Stooping – Rarely
- Talking – Frequently
- Thinking/Reasoning – Occasionally
- Use of Hands – Frequently
- Color Vision – Frequently
- Visual Acuity: Far – Occasionally
- Visual Acuity: Near – Frequently
for prose - Don't repeat job title as heading - Don't put Job ID/requisition numbers as headings - Fold minor metadata into short
or drop - Preserve ALL substantive information - Remove boilerplate (cookie/navigation/legal/EEO/scam-warning, duplicated lines, application instructions) - Include section ONLY when posting has real specific content - Never emit heading followed by filler/placeholder text (commensurate with experience, not specified, N/A, varies, TBD) - Never create Pay/Schedule/Benefits sections unless posting actually states them - Prefer few substantive sections over many thin ones - Output ONLY HTML fragment, no html/body, no markdown code fences Now, let's parse the content: Top metadata: - Location: 6200 Pfeiffer Rd, Montgomery, OH 45242 - Schedule: full-time, Monday-Friday, includes evening, weekend, holiday scheduling - Benefits: link to benefits page, note about optional positions not eligible, competitive shift differentials, opportunities for professional growth, comprehensive benefits package (medical, dental, vision, PTO, retirement, tuition reimbursement) Job Overview: paragraph describing role. Job Requirements: list of degree, experience, skills, BLS. Job Responsibilities: list of duties. Other Related Information: Direct Report FTEs = 3-9, confidentiality, accurate info, calm service. Working Conditions: long list of physical demands (bending, climbing, etc.) with frequencies. Leadership Performance Standards: paragraph about TriHealth Way leadership competencies, tactics, ALWAYS Behaviors to drive strategic pillar results (Safety/Quality, Service, Growth, Culture/People, Finance). Then lists Leadership Competencies (TriHealth Way of Leading, TriHealth Way of Serving, Transformation, Change, Drive for Results, Build Organizational Talent). Then Leadership Tactics (list of bullet points). I need to decide on sections. The user suggested headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections with real content. The posting has: - Schedule info (specific) - Benefits info (specific) - Job Overview -> About the role - Job Requirements -> Requirements (or Qualifications) - Job Responsibilities -> Responsibilities - Other Related Information -> maybe part of Requirements or separate - Working Conditions -> could be part of Requirements or separate section (maybe "Working Conditions") - Leadership Performance Standards, Competencies, Tactics -> could be "Leadership Expectations" or "Qualifications" or "Responsibilities". Since they are specific, maybe include as "Leadership Standards" or "Competencies". But the rule: "Prefer a few substantive sections over many thin ones." So maybe combine Working Conditions into Requirements? Or make a separate "Working Conditions" section if it's substantial. It is a long list, so maybe separate. Also, the Leadership Performance Standards etc. are quite detailed. Could be a "Leadership Expectations" section. But the user said use
for section headings like "About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule". They didn't mention "Working Conditions" or "Leadership Expectations". However, they said "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". The "e.g." suggests those are examples, not exhaustive. We can use other headings if needed, but should follow the pattern.
Better to map to standard sections:
- About the role (Job Overview)
- Responsibilities (Job Responsibilities)
- Requirements (Job Requirements + Other Related Information + Working Conditions? Or separate)
- Qualifications (maybe the degree/experience/skills)
- Skills (the skills list)
- Benefits (the benefits info)
- Schedule (the schedule info)
But the posting has "Job Requirements" which includes degree, experience, skills, BLS. That's essentially Qualifications/Requirements. The "Skills" are listed within Requirements. Could separate Skills but they are part of requirements.
The "Leadership Performance Standards" etc. are specific to leadership role. Could be part of "Requirements" or "Qualifications" or a separate "Leadership Competencies" section.
I think we should create sections that are substantive and not too many. Let's outline:
1. About the role (Job Overview paragraph)
2. Schedule (specific schedule details)
3. Benefits (specific benefits details)
4. Responsibilities (Job Responsibilities list)
5. Requirements (Job Requirements list + Other Related Information + Working Conditions? Or separate Working Conditions)
6. Leadership Expectations (Leadership Performance Standards, Competencies, Tactics)
But the rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state Schedule and Benefits, so we can include them. Pay is not stated (no salary), so no Pay section.
Now, for each section, use and then
and then
or
- .
Let's draft HTML.
First, Schedule: we have a paragraph about schedule. Could be a
under Schedule heading. Benefits: we have a paragraph with link and details. Could be
and maybe a list? The benefits are described in prose: "We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement." Also a link. Could be a
with link. Location: could be included in Schedule or a separate
at top? The rule: "fold minor metadata into a short
or drop it." Location is minor metadata? It's specific address. Could include in a short
at beginning or under Schedule. I'll include a
with location and schedule together maybe. But the user said "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." Location is not Job ID, but it's metadata. Could include in a
before sections. I'll start with a
for location and schedule? But they want sections with headings. Maybe include location in Schedule section. Let's structure:
Schedule
Location: 6200 Pfeiffer Rd, Montgomery, OH 45242. This position is full-time, Monday–Friday, and includes evening, weekend, and holiday scheduling.
Benefits
We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. View benefits details. Please note: optional positions are not eligible for TriHealth benefits.
About the role
This position is responsible for leading membership sales, promotional outreach, front desk conversion activity, membership onboarding, retention, and member experience workflows at the TriHealth Fitness & Health Pavilion. The incumbent supervises member services associates and front desk staff, ensures consistent sales and service standards, manages prospect follow-up and tour conversion processes, supports marketing and promotional campaigns, monitors membership performance metrics, and provides Manager on Duty coverage on a rotational basis.
Responsibilities
- Works as part of the community center leadership team, attends and contributes to required meetings, and models professionalism.
- Provides Manager on Duty coverage and performs all associated leadership, service recovery, safety, and facility oversight responsibilities.
- Develops the annual membership sales and promotion plan, staffing model, outreach calendar, communication rhythm, performance goals, and budget inputs.
- Oversees member services staffing including hiring, training, scheduling, evaluation, ongoing coaching, sales skill development, and accountability for membership growth activities.
- Maintains consistent front desk sales and service standards, accurate member/prospect records, and reliable communication about membership options, promotions, programs, events, policies, and services.
- Improves membership growth and the member/guest experience by monitoring sales activity, lead conversion, onboarding completion, retention trends, feedback, and service recovery outcomes.
- Provides direct support for tours, membership enrollment, promotional events, outreach activities, front desk coverage, registration, phone inquiries, and member communication as appropriate.
Requirements
- Associate’s Degree in business, marketing, hospitality, recreation, health administration, communications, or related field (required). Equivalent experience accepted in lieu of degree (preferred).
- 1–2 years of experience in membership sales, customer service, hospitality, recreation, retail sales, healthcare access, call center, front desk operations, or related member-facing sales/service environment (required).
- Up to 1 year of experience in a lead, coordinator, supervisor, or shift leadership role (required).
- 3–4 years of experience in a fitness center, community center, recreation, healthcare, hospitality, retail, or member-based service environment with responsibility for sales, promotion, retention, or revenue growth (preferred).
- Excellent written, verbal, interpersonal, conflict-resolution, organization, sales, promotion, computer, documentation, and customer relationship skills.
- Working knowledge of Word, PowerPoint, Excel, Outlook, registration systems, point-of-sale systems, membership platforms, and lead tracking tools.
- Basic Life Support (BLS) required; may be obtained within 90 days of employment.
- Direct Report FTEs: 3–9.
- Must be able to maintain confidentiality, ensure accurate member/account information, and model calm, consistent service during high-volume or escalated situations.
Working Conditions
- Bending – Occasionally
- Climbing – Rarely
- Concentrating – Occasionally
- Continuous Learning – Frequently
- Hearing: Conversation – Frequently
- Hearing: Other Sounds – Frequently
- Interpersonal Communication – Frequently
- Kneeling – Rarely
- Lifting
- Lifting 50+ lbs – Rarely
- Lifting
- Pulling – Occasionally
- Pushing – Occasionally
- Reaching – Occasionally
- Reading – Occasionally
- Sitting – Occasionally
- Standing – Frequently
- Stooping – Rarely
- Talking – Frequently
- Thinking/Reasoning – Occasionally
- Use of Hands – Frequently
- Color Vision – Frequently
- Visual Acuity: Far – Occasionally
- Visual Acuity: Near – Frequently