Supervisor, Hardware Reliability

About the role

As a Supervisor on the Starlink Hardware Reliability team, you will lead a group of technicians and specialists responsible for root causing production failures on Starlink hardware. You will own the day-to-day operations of the production root cause lab and drive improvements that directly enhance product reliability and manufacturing quality.

Responsibilities

• Lead, mentor, and develop a team of reliability technicians and specialists performing root cause analysis on electrical systems and PCBAs
• Drive root cause findings into actionable improvements with manufacturing and design teams to reduce failure rates and improve yield
• Own day-to-day operations of the production root cause lab, including technician scheduling, equipment maintenance, lab organization (5S), and resource planning
• Develop and implement new processes and tools that improve the team’s ability to efficiently and accurately root cause electrical failures
• Establish clear priorities across multiple shifts and ensure timely communication of findings and recommendations to production stakeholders
• Define and track team performance metrics and key indicators, holding the team accountable to measurable outcomes
• Identify development opportunities for team members that align with both individual growth and Starlink program goals

Basic Qualifications

• High school diploma or equivalency certificate
• 3+ years of quality or reliability experience in a manufacturing environment

Preferred Skills and Experience

• Bachelor’s degree in electrical, mechanical, manufacturing, aerospace engineering, or related technical field
• Demonstrated experience performing root cause analysis on electrical systems and PCBAs with expertise in diagnosing and resolving issues related to solder joint quality, component failures, and manufacturing/assembly defects
• Experience training, mentoring, and developing technicians or junior engineers
• Proven ability to work in a fast-paced, highly iterative environment with rapidly changing priorities
• Strong track record of influencing cross-functional teams through data-driven analysis and clear communication
• Demonstrated ability to organize, prioritize, and drive completion of work across a team
• Experience jumping into ambiguous problems and driving them to resolution
• Excellent verbal and written communication skills
• Experience in consumer electronics, aerospace, automotive, or other high-volume hardware manufacturing environments
• Familiarity with quality management systems (ISO 9001 or equivalent)

Additional Requirements

• Ability to work extended hours, weekends, and offsite as needed

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.1157, or (iv) Asylee under 8 U.S.C.1158, or be eligible to obtain the required authorizations from the U.S. Department of State.