Supervisor - Hardside

Essential Functions/Duties

• Work closely with management in completing sales objectives and staffing needs.
• Conduct and write performance reviews on department team members.
• Assist and provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Train new hires, monitor and coach clothing staff on selling techniques and merchandising.
• Advice and assist customers in ordering specialized merchandise as needed.
• Provide assistance in receiving and display merchandise in accordance with specific established policies, procedures and standards.
• Answers telephones and handle routine customer telephone inquiries.
• Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of merchandise.
• Prepare and participate with inventory cycle activities.
• Move material using appropriate material handling tools and equipment including but not limited to; by-hand, hand truck, pallet-jack, dolly, and/or operation of forklifts or other vehicles.

Requirements

• Must have knowledge of retail floor sales techniques.
• Ability to understand and follow specific instructions and procedures.
• Ability to sort, check, count, and verify numbers.
• Ability to resolve difficult or stressful customer service issues.
• Demonstrated teamwork.
• Exposure to visual merchandising and product placement techniques is desired.
• Required Education/Certification: High School Diploma or GED is preferred, not required.
• Other Requirements: Must be able to work majority of shift standing and be able to lift up to 50 pounds to move merchandise and physically participate in resets, remodels and reconstruction projects.