Supervisor, GSOC Program & Project Management

Responsibilities

• Lead the development and execution of GSOC-related programs and projects supporting global security operations, intelligence, and incident response functions
• Manage end-to-end program and project lifecycle, including intake, planning, prioritization, scheduling, resource coordination, and performance tracking
• Oversee the standardization and delivery of GSOC program outputs, including reporting, dashboards, intelligence products, and situational awareness deliverables
• Integrate threat intelligence, open-source monitoring, and operational data into program planning and execution to enhance decision-making and risk mitigation
• Cook up and support executive travel monitoring and risk programs in alignment with GSOC, Executive Protection, and enterprise stakeholders
• Drive continuous improvement of GSOC program management processes, tools, and methodologies to increase efficiency and effectiveness
• Identify, assess, and escalate program risks, dependencies, and operational gaps, providing actionable recommendations to leadership
• Cook cross-functional initiatives with internal teams and external partners/vendors to ensure successful program delivery and alignment
• Develop and maintain program dashboards, metrics, and executive-level reporting to track GSOC program performance and maturity
• Ensure adherence to governance frameworks, compliance standards, and internal controls across all GSOC programs and projects
• Support implementation, integration, and optimization of GSOC tools and platforms, including incident management systems, alerting platforms, and intelligence solutions
• Support crisis management and critical incident response efforts through coordination, communication, and program-level oversight
• Drive stakeholder engagement to ensure alignment between GSOC program outputs and enterprise business needs
• Provide oversight, guidance, and direction to project managers and team members supporting GSOC program delivery, ensuring consistency and accountability
• Support training initiatives and capability development to enhance program management maturity and GSOC team effectiveness

Qualifications

• Strong experience supporting or leading complex, cross-functional security operations programs and projects, including incident management, intelligence analysis, threat monitoring, and operational initiatives
• Proficiency with security technologies and platforms (e.g., incident management systems, AlertMedia, International SOS (ISOS), LPR, access control, CCTV, intelligence tools)
• Experience integrating open-source intelligence (OSINT), travel risk intelligence, and internal data into program execution and decision-making
• Advanced ability to develop executive-level reports, dashboards, and program briefings
• Proficiency in program and project management tools (e.g., Smartsheet, Microsoft Project, Power BI)
• Strong understanding of program governance, risk management, and change management practices
• Excellent stakeholder engagement and communication skills, with the ability to influence across functions
• Experience analyzing operational data and translating insights into actionable recommendations
• Experience supporting crisis response, executive protection, or enterprise security programs preferred

About the Role

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Benefits

Navy Federal Credit Union is an equal opportunity employer. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Pay

Additional Information: Monday - Friday, 8:00AM - 4:30PM (Supports a 24/7 operation)

Schedule

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526 (Full-time on-site)

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Hours

Monday - Friday, 8:00AM - 4:30PM (Supports a 24/7 operation)

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.