GSOC Intelligence & Operations Supervisor

About the role

The GSOC Intelligence & Operations Supervisor serves as a frontline leader within the Global Security Operations Center (GSOC), responsible for supervising GSOC Intelligence & Operations Analysts and ensuring the effective execution of real-time monitoring, incident response, and situational awareness functions.

Responsibilities

• Supervise daily GSOC operations during assigned shifts, ensuring that all monitoring, incident response, and reporting activities are performed according to policy and standard operating procedures.
• Act as the first escalation point for GSOC personnel during incidents or critical events, providing guidance and coordination in real-time.
• Conduct shift briefings, task assignments, and debriefs to ensure situational continuity and preparedness across shifts.
• Oversee and validate the accuracy and completeness of incident reports, advisories, and logs submitted by Intelligence & Operations Analysts.
• Provide coaching, mentorship, and performance feedback to Intelligence & Operations Analysts, fostering skill development and ensuring adherence to quality and compliance standards.
• Collaborate with the GSOC Intelligence & Operations Manager on incident investigations, trend analysis, and after-action reviews.
• Maintain real-time visibility on global events that may impact LinkedIn’s personnel, assets, or operations, and ensure timely dissemination of situational updates to relevant stakeholders.
• Collaborate with on-site security personnel, first responders, or law enforcement when required.
• Support GSOC system functionality by reporting and tracking technical issues, escalating as appropriate, and conducting basic troubleshooting or liaison with support teams.
• Participate in the development, review, and training of SOPs and GSOC guidelines to enhance operational effectiveness.
• Track shift-specific metrics, intake volumes, and incident data to support operational reporting and continuous improvement efforts.
• Ensure proper shift handovers with detailed briefings, ensuring continuity of knowledge and seamless operational transitions.

Requirements

• 3–5 years of experience in a GSOC, security operations center, or similar security environment.
• Prior leadership experience (formal or informal), such as supervising teams or managing shift operations.
• Demonstrated ability to respond effectively to incidents, assess risk, and coordinate operational responses.
• Strong communication skills—both written and verbal—with the ability to convey information to technical and non-technical audiences.
• Proficiency in using security systems and platforms (e.g., Lenel, Milestone, Dataminr, Ontic, Onsolve).
• High level of organization, attention to detail, and ability to multitask in high-pressure environments.

Qualifications

• Associate or bachelor’s degree in Criminal Justice , Emergency Management, Homeland Security, or related field—or equivalent relevant experience.
• Experience managing, mentoring or training team members.
• Familiarity with threat intelligence platforms, crisis communication tools, and emergency management procedures.
• Knowledge of international threat environments and geopolitical risk analysis.

Skills

• Ability to manage and motivate GSOC personnel, balancing oversight with mentorship.
• Understanding of GSOC workflows and ensuring alignment with policies and objectives.
• Capable of managing incidents with composure and strategic thinking, guiding the team through escalation and resolution.
• Maintains a broad view of global events and potential threats while prioritizing response actions.
• Delivers clear, professional, and timely communications across various channels and stakeholders.
• Applies critical thinking and initiative to troubleshoot issues, make decisions, and resolve conflicts.
• Skilled in using GSOC platforms and able to identify or escalate technical problems efficiently.
• Seeks out ways to enhance GSOC operations through feedback, training, and SOP development.

Benefits

Depending on experience, Securitas will offer an hourly rate of $42.00 - $45.00 per hour, in addition to a full benefits package that includes:

• Medical, dental, vision, and life insurance
• 5 PTO days, 5 sick days & 401K
• Shift Days/Hours: Tuesday through Saturday from 10:00 pm to 6:00 am

Pay

$42.00 - $45.00 per hour

Schedule

Tuesday through Saturday from 10:00 pm to 6:00 am

Company Website

https://www.securitasinc.com