Supervisor (full-time) - Original Penguin

Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands, owning and licensing over 40 nationally and internationally recognized brands including Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, and more. The Company also licenses trademarks such as Nike® for swimwear and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

Original Penguin is an American clothing line with roots in the 1950s and 60s, specializing in clothing, footwear, and eyewear. The brand blends iconic American sportswear with modern style to create a full lifestyle brand for original thinkers.

About the role

The Supervisor Key Holder supports the Store Manager in all retail operations and sales management functions, ensuring the sales team meets efficiency and customer satisfaction goals. This role assists in store replenishment, execution of marketing and promotional changes, and training of sales associates.

Responsibilities

• Customer Experience
  • Serve as a role model, ensuring customers remain the top priority and respond to all customer needs.
  • Achieve excellent scores on secret shopper reports.
  • Maintain a visually distinctive and impeccably clean store appearance.
  • Demonstrate awareness of store sales plans, results, and individual contributions to business outcomes.
  • Promote merchandise, demonstrate product knowledge, and assist customers with requests.
  • Align store strategy execution with corporate and district initiatives.
  • Analyze reports, business trends, and inventory opportunities.
• Operational Responsibilities
  • Prioritize workflow through effective planning and time management.
  • Support appropriate staffing levels based on business trends and payroll guidelines.
  • Understand and comply with all company policies, procedures, and operations.
  • Assist the Store Manager in maintaining the physical appearance and cleanliness of the store.
  • Demonstrate effective written and verbal communication skills.
  • Report all loss prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
  • Supervise and motivate staff members.
• Visual, Brand, and Product Management
  • Support execution of pricing strategies to achieve gross margin goals.
  • Assist in setting up merchandise according to visual guidelines.
  • Communicate store inventory opportunities to the Store Manager.
  • Support replenishment of merchandise on the selling floor as needed.
• People Responsibilities
  • Adhere to Human Resources standards and general practices.
  • Hold teams accountable for results and communicate opportunities to the Store Manager.
  • Manage conflict and empower the team in decision-making processes.
  • Be receptive to feedback and foster dialogue around solutions.
  • Maintain confidentiality and meet personal commitments.

Requirements

• Energetic and positive attitude.
• 1-2 years of retail experience.
• Flexible availability; reliable transportation.
• Strong verbal, written, and interpersonal communication skills.
• Customer service-oriented with an outgoing, friendly, and personable demeanor.
• Ability to move and/or lift up to 25 pounds.
• High school degree.

Benefits

• Employee discount.
• Paid vacation and personal time.
• Healthcare plan: Medical and Dental.
• Tuition reimbursement.
• 401(k) plan with company match.