Supervisor (Full-time) - Chesapeake College Bookstore

Responsibilities

• Support the management team
• Be a resource for all departments
• Model for customer service
• Drive for sales
• Skilled problem solver
• Coach and model Wow customer service
• Train and oversee team members
• Provide daily support, direction, and guidance to customers and team members
• Resolve customer issues and complaints
• Escalate problems to the management team when necessary
• Aid in the daily operation of the store
• Assist with assigning work and providing focused direction to team members
• Process sales transactions involving cash, credit, or financial aid payments as needed
• Ensure the area of responsibility is maintained, properly merchandised, and the store is operationally sound

Qualifications

• 2+ years’ experience in a retail setting preferred
• Candidates must be a minimum of 18 years of age to be considered for employment
• High school diploma/GED preferred
• Outstanding customer service skills
• Basic reading, writing, and accounting skills required
• Excellent customer service and communication skills needed
• Strong interpersonal, communication, and problem solving skills
• Ability to work a flexible schedule including evenings, weekends, and holidays