Supervisor, Front Desk/Reception

Apply Job Type Full-time Description POSITION SUMMARY This position is a supervisory position which oversees various clinic front-office administrative responsibilities as outlined below. The clinic front-office is a high-intensity, fast paced environment, and because of the critical impact this position has on clinic efficiency, the employee must be punctual and have excellent attendance. This position also provides oversight to all non-clinical operations of the clinic. This position works closely with the Practice Manager or designee, Medical Director or designee, and Clinical Supervisor or designee for the total management of the day-to-day operations of the clinic. REPORTING RELATIONSHIPS This position reports to the Practice Manager. Essential Job Duties And Functions While living and demonstrating our Core Values, the Front Desk/Reception Supervisor will: Responsible for monitoring the workflow of front desk operationsResponsible for creating staff schedules to ensure appropriate staffingManage performance of front desk staff. Conduct performance reviews in accordance with organizational metrics.Lead the hiring process with the Human Resources department. Ensure proper onboarding, orientation and training of staff. Ensure staff is trained in all aspects of the front desk operations to include billing procedures.Address patient complaints/concerns, update leadership as necessaryOversee patient scheduling and make necessary adjustments Coordinates provider time off to manage patient schedulingWork with Practice Manager to manage physician time off and ensure schedules are updated appropriately in EMRSchedule patient appointments and follow-up visitsIntake and exit patientsManage patient information in Electronic Medical Records systemPerform cash account management activities on a daily basisRecord/verify insurance information from patients, Scan patient records into the EMRComply with Medicare and private insurance rules that require preauthorization of all procedures Create triages within the EMR systemMail and receive new patient information packets Comply with Red Flag Rules for photo identificationAnswer and return phone calls in a timely mannerSwitch phones to night/weekend serviceOversees all non-clinical aspects of care for the clinicInitiates quality improvement processes for the clinicProvides orientation and training for non-clinical employeesWorks with the interdisciplinary team for process improvement for the clinicReviews and responds to emails, triages, and voicemails in a timely fashionCoordinates clinic meetings as requestedSolicits feedback from patients that transferred out of the clinicPerform other duties as assigned Requirements Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer ToolBuy in and experience working in the EOS® model (strongly preferred)Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational prideHigh school diploma or equivalent Previous supervisory experience (2-4 years) in a high-volume medical practice Experience with MEDENT or other EMR software a plusProficiency in Word, Excel, PowerPoint and E-mailAbility to lead a teamMust be reliable and punctualProfessional written and verbal communication and interpersonal skillsWillingness to work a flexible schedule Notice of AI Use in Job Application Review As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.