Reception Coordinator

About the role

Axle Logistics is seeking a Reception Coordinator (Part-time) to play a pivotal role in creating an outstanding first impression for our clients, visitors, and employees. You will be responsible for managing the front desk operations, ensuring a smooth and efficient flow of guests, and providing excellent customer service to all who interact with the company.

Responsibilities

• Greet and welcome guests, clients, and employees with warmth and professionalism, offering a hospitable experience from the moment they arrive.
• Manage the reception area, maintaining a neat and organized workspace that reflects the company's values and image.
• Cook up appointments, meetings, and conference room reservations, ensuring efficient use of meeting spaces.
• Manage incoming and outgoing mail and packages, accurately distributing them to the respective recipients.
• Provide consistent coverage of the front desk to ensure all employees and guests receive exceptional service and assistance.
• Aid and execute administrative tasks, including distributing Swag, creating shipping labels and name tags, and printing documents as needed from the front desk.
• Respond to inquiries from clients and visitors, offering knowledgeable and courteous assistance or routing the inquiries to the appropriate department.
• Stay informed about the company's services, recent developments, and promotions to provide accurate and up-to-date information to clients and visitors.
• Uphold confidentiality and security protocols, especially when dealing with sensitive information and client data.
• Aid and execute special projects and events, as requested by management or other team members.

Qualifications

• A high school diploma or equivalent; additional relevant qualifications or certifications are a plus.
• Proven experience as a receptionist or in a customer-facing role, showcasing excellent customer service and communication skills.
• Exceptional interpersonal skills with the ability to communicate professionally and courteously, both in person and over the phone.
• Proficiency in using office equipment, including phone systems, computers, and related software applications.
• Strong organizational skills and attention to detail, ensuring accuracy and efficiency in handling tasks.
• Ability to handle multiple tasks simultaneously and remain composed under pressure.
• Reliable and punctual, maintaining a professional appearance and demeanor at all times.
• Demonstrated ability to work both independently and collaboratively within a team-oriented environment.
• Familiarity with the logistics industry or related fields is a plus, but not required.