Supervisor - Foreclosure (On-site)

About the Role

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive—and that’s why we invest in your growth, wellbeing, and ability to make an impact.

The Supervisor Foreclosure will oversee a team of foreclosure specialists and administrators, ensuring the team performs efficiently with respect to processes, procedures, timelines, and other metrics. This role is also responsible for all aspects of training and personnel management for the team.

Responsibilities

• Supervise a staff of 8+ Foreclosure Specialists and Document Verification Specialists to timely and accurately manage a pipeline of loans through the foreclosure process.
• Develop and maintain up-to-date policies and procedures.
• Identify areas for process improvement and help implement new processes, as necessary.
• Maintain a working knowledge of the foreclosure process including investor, insurer, client, state, and jurisdictional requirements.
• Track and manage ongoing deadlines and SLAs relative to foreclosure timelines and key department metrics.
• Train new hires on all systems of record, investor guidelines, and industry standards.
• Train the team on new processes as implemented.
• Use reporting to manage the team and make changes to reporting, as necessary.
• Handle all aspects of personnel management including coaching and annual reviews.
• Act as the Foreclosure point of contact for other departments within the Company as well as attorney firms on escalated issues.
• Track and analyze departmental data and report on the activities of the team.
• Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
• Make business decisions based on likelihood of recovery versus liability risks.
• Perform related duties as assigned by management.

Requirements

• Bachelor’s degree, paralegal certificate, or equivalent work experience required.
• 6+ years of foreclosure or mortgage service-related experience required.
• 1-2 years of management experience preferred.

Skills

• Strong analytical skills.
• Strong organizational skills with attention to detail.
• Strong communication, computer, and research skills.
• Effective in multi-tasking and goal-oriented.
• Able to work on a team or independently with minimal supervision.
• Proficient in Microsoft Office—Outlook, Excel.

Work Environment

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

All employees are required to have smartphones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Benefits

Company Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) Retirement plan with employer match.
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave.
• Adoption Assistance.
• Tuition & Certification reimbursement.
• Employee Mortgage Loan Program.
• The Newrez Employee Emergency and Disaster Fund to support team members experiencing hardships.

Newrez NOW (Corporate Social Responsibility)

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception).
• Matching Gifts Program—dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• More than $6,000,000 donated since 2020.
• 1 in 5 employees participates in at least one Employee Resource Group (ERG).