Manager - Foreclosure (On-site)

About the Role

The Manager - Foreclosure will ensure that the Foreclosure Department is running efficiently with regard to processes, procedures, and metrics. Directly manages Foreclosure Supervisors in project monitoring, performance evaluations, goal setting and all other personnel matters.

Direct Reports

• Supervisor – Foreclosure
• Team Lead – Foreclosure
• Foreclosure Specialists
• Document Verification Specialists

Principal Duties

• Manages the oversight of the foreclosure group.
• Ensures that process documentation is complete and accurate.
• Acts as a liaison with internal business partners to ensure timely and accurate processing of foreclosure actions.
• Develops new and maintains existing dashboards and metrics for foreclosure processes.
• Uses reporting to manage the team and makes changes to reporting when necessary.
• Provides detailed reporting on foreclosure processes under management which will aid in fine tuning the existing programs.
• Coaches and develops Foreclosure Supervisors to ensure appropriate oversight of foreclosure-related processes and development of future leaders.
• Works closely with our internal audit team as well as our compliance team to develop and manage to proficient foreclosure processes.
• Conducts regular meetings with external clients to review pipeline, progress, impediments, and potential resolution options with investor and/or client contacts.
• Oversees critical business processes to confirm timely resolution of high-risk items.
• Reviews audit reports with team for training purposes.
• Performs related duties as assigned by management.

Education and Experience Requirements

• Bachelor’s degree or equivalent experience required.
• 6-8 years direct foreclosure or mortgage servicing related experience required.
• 2+ years’ experience managing people required.

Knowledge, Skill, and Ability Requirements

• Project management and problem-solving skills.
• SQL experience is preferred.
• Proficiency in Microsoft Office- Outlook and Excel.
• FNMA, FHLMC, FHA, VA, and USDA mortgage servicing experience required.
• Ability to pull data as well as analyze it in order to build stronger legal programs.
• Strong reporting skills.
• Excellent process management skills.
• Strong Organizational skills.
• Excellent written and verbal communication skills.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities