Supervisor, Food & Nutrition

About the Role

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality, resulting in some of the lowest mortality rates in the nation. This role involves managing and executing superior quality patient food and nutrition meal services, overseeing all aspects of patient meal delivery systems, and maintaining inpatient par stock supplies. The successful candidate will manage and develop staff, act as an ambassador for food and nutrition services, and perform service recoveries for satisfactory outcomes.

Responsibilities

• Employs the principle of positive guest relations, maintaining good rapport and cooperative working relationships with all guests, including co-workers and multidisciplinary team members.
• Develops and maintains effective communication channels with employees at all levels, with differing educational and cultural backgrounds.
• Performs other duties as assigned and maintains personal development through continued education and attendance at local seminars/conferences.
• Attends all required trainings and classes, and serves on hospital teams and committees as needed.
• Acts as a preceptor to dietetic interns and health career students.
• Participates in the development of departmental goals, ensuring implementation with a strong focus on patient satisfaction targets and budgetary compliance.
• Ensures all sanitation and infection control requirements are met and assists in handling safety and maintenance problems of equipment.
• Plans and oversees orientation, training of employees, and develops measures to ensure staff competencies; presents at least one yearly departmental in-service.
• Participates in staff selection, coaches current staff for continued development, and is responsible for recommending and carrying out employee matters such as promotions or disciplinary actions.
• Prepares employee work schedules and evaluations.
• Interacts with the Executive Chef on all issues pertaining to food quality and nutritional adequacy; collaborates with the Clinical Nutrition Manager in the assessment of patient menus.
• Participates in the evaluation of new recipes and food products for quality, cost, and patient acceptance.
• Ensures superior operation of all meal delivery systems, including rounding on patient units and interacting with patients for continuous performance improvement.
• Regularly audits systems to ensure quality and safety parameters are met; ensures food temperatures and recordings are maintained.
• Prepares and maintains statistical records for patient services areas, such as test trays and tray accuracy results.
• Responsible for the implementation and compliance of all hospital/departmental policies to meet regulatory agencies' requirements (The Joint Commission, Department of Health, etc.).
• Maintains current policies and procedures pertinent to areas of responsibility.
• Responds to patients of all age groups in a friendly, prompt, and caring manner while maintaining confidentiality.
• Partners with team members to meet patient needs and acts as a liaison to facilitate problem-solving with all patient care units and necessary departmental subunits.

Requirements

• Bachelor’s Degree in Food Service Management, Dietetics, or a related field.
• 2 years of supervisory experience in the hospitality/food service industry, or an equivalent combination of education and experience.
• Ability to perform computer skills to use departmental information systems: Epic, ICIS, and CBORD (training will be provided during the orientation period).
• Knowledgeable of diet modifications to meet compliance with specific diet orders.
• Certified in the ServSafe program (within 6 months of hire).
• Ability to read, write, and speak English; ability to follow verbal and written instructions.

Benefits

NYU Langone Health provides a comprehensive benefits and wellness package that includes:

• Financial security benefits.
• A generous time-off program.
• Employee resource groups for peer support.
• Access to a holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care well-being.

Pay

The salary range for this role is $66,300.00 - $68,000.00 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.