Supervisor Fleet Services Operations

About the role

Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Saturday, August 1, 2026

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Responsibilities

• Manages the Fleet Services for assigned maintenance locations (garages) to deliver safe, reliable vehicles and equipment for multiple customer departments
• Ensure timely completion of assigned work in compliance with safety, environmental, ANSI, DOT standards, manufacturers’ guidelines, and Fleet Services best practices
• Provide safe working conditions and practices by providing adequate safety training of work practices and procedures
• Initiate action to promptly correct potential or actual safety problems
• Oversee assigned work and assure quality of work being performed
• Complete field reviews, observations, and audits to ensure progress, performance, quality and results
• Foster a strong safety culture as it relates to both employee and operator safety
• Maintain a working knowledge of Duke Energy safety and environmental policies and procedures
• Monitor all aspects of team’s performance with a focus on continuous improvement
• Initiate actions to ensure objectives are achieved and improvement opportunities are addressed
• Monitor and manage garage expenditures to support overall budget and incentive goals
• Ensure geographic area is appropriately staffed and supported for 24/7 operations
• Support storm restoration efforts including any off-system deployments
• Local representative and point of contact for fleet, customer, equipment and facilities issues at assigned maintenance locations
• Lead a safe, productive and motivated work force
• Maintain positive employee relations and culture based on trust, open communication, personal accountability, ownership, teamwork and collaboration
• Foster a culture of two-way communication, encouraging employee feedback
• Enable employees to make decisions within boundaries of processes and goals
• Actively communicate with employees on all relevant items related to the company, Fleet Services and the work group
• Recruit and develop technicians
• Manage employee development including technical, compliance and on-the-job training
• Maintain a working knowledge of bargaining unit contracts
• Lead continuous improvement and change management efforts
• Serve as a model of leadership for change
• Support human performance and corrective action programs by investigating, reviewing and communicating events, leading and participating in investigations and implementation of corrective actions
• Ensure successful implementation of organizational improvements and technology
• Analyze reports and take appropriate actions
• Work effectively with Fleet GO staff identifying areas of improvement for maintenance practices and procedures
• Be a student of the Fleet Services business and the utility industry
• Analyze key performance reports and effectively monitor workgroups operational performance
• Deliver exceptional customer service
• Engage with internal customers to ensure the organization meets their needs
• Work collaboratively with customers to perform required maintenance and repairs in a way that maximizes equipment availability
• Maintain positive customer relations by ensuring timely resolution of issues and concerns
• Effectively elevate and communicate issues and concerns to appropriate Fleet GO staff teams
• Monitor work order accuracy to ensure customers are accurately charged for services
• Support transparency objectives by keeping customers informed about work impacting charges or equipment availability
• Directly collaborate with customers during storm restoration efforts and perform all duties and responsibilities outlined in the Fleet Storm Plan

Qualifications

• High school diploma/GED
• Five (5) or more years of related work experience
• Valid driver's license

Desired Qualifications

• Class A CDL license
• Associate or bachelor's degree
• Demonstrated working knowledge of fleet maintenance best practices as well as state and federal laws and regulations that pertain to vehicle/equipment operation and maintenance
• Prior experience supervising in a tech/mechanical-type environment
• Demonstrated effective leadership skills
• Demonstrated effective written & verbal communication skills
• Demonstrated effective problem solving and analytical skills
• Demonstrated effective conflict management and negotiating skills
• Demonstrated ability to work self-directed and be a team player
• Demonstrated effective interpersonal skills
• Demonstrated ability to implement and lead others through changes
• Possesses working knowledge of Fleet maintenance processes
• Prior supervisory experience working with craft employees
• Demonstrated ability to motivate and engage employees
• Experience working with customers. Demonstrates good customer service skills
• Able to effectively relate to craft, leadership, and external stakeholders
• Demonstrated technical aptitude and ability to learn and communicate complex technical concepts to a diverse group of stakeholders
• Experience with process or continuous improvement efforts
• Understanding of basic financial concepts including experience managing budgets
• Effective at managing multiple and at times conflicting priorities in a manner that keeps employees focused and fosters positive relations with customers and other stakeholders
• Working knowledge of the equipment and associated regulations (DOT, ANSI, etc.)
• Experience managing represented employees and working through labor agreements