Supervisor, Financial Counseling

About the job

Join the team at MU Health Care as a Supervisor of Financial Counseling and play a meaningful role in helping patients navigate the financial side of their healthcare journey. In this leadership position, you’ll guide a dedicated team that works directly with patients to connect them with financial assistance programs, Medicaid enrollment, and other resources that make care more accessible. You’ll collaborate across departments and with community partners to improve the patient financial experience while supporting important initiatives like price transparency and state assistance programs. This role offers the opportunity to combine leadership, problem-solving, and community impact while contributing to the overall success of the revenue cycle.

Department

Financial Counseling

Facility

University Hospital – 1 Hospital Drive, Columbia, MO

About Mu Health Care

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Compensation

$52,665.60 - $83,179.20 per year, based on experience

Job Description

Oversee the work of financial counselor compliance with any federal consumerism and price transparency mandates including, but not limited to patient estimates, screening for state and federal qualifying programs, and MU Health Financial Assistance. Represent the department through internal multi-discipline committees and teams such as Care Coordination, physician and physician offices, applicable vendors, and the State of Missouri Family Support Division. Oversee and coordinate the Show Me Healthy Women program for MU Health and any specific grants or programs offered by the State of Missouri for specific qualifying populations. Conduct employee performance management, including goals, delegating, feedback, and performance reviews. Provide ongoing guidance to employees through coaching and counseling. Develop training plans and ensure employees have the necessary expertise and training to function effectively. Assist, escalate, and review with the Manager of Financial Counseling and Care Coordination patients who are uninsured or underinsured with discharge care needs. Prioritize and reassign workload based on business goals and distribute tasks to team members as necessary to align with department key performance indicators. Collaborate with other revenue cycle departments to ensure optimal revenue cycle performance, including reducing in accounts receivable, improving collections, and patient financial experience. Review and track pending Medicaid application progress and identify accounts that are stalled or not progressing as expected to facilitate timely approval and payment. May complete unit/department specific duties and expectations as outlined in department documents.

Required Qualifications

• Bachelor’s degree in business, social science, or a related area, or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Three (3) years of experience in healthcare, revenue cycle, supervision, financial counseling, or related state or federal expertise.

Preferred Qualifications

• Additional license/certification requirements as determined by the hiring department.

Physical Demands

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.