Supervisor Filed Services

About the role

As a Field Services Supervisor at Verra Mobility, you will play a pivotal role in overseeing the deployment of Automated Photo Enforcement Systems across active work zones throughout the state. You will ensure the team achieves operational standards of 99% deployment execution and a 95% issuance rate. This position requires daily reporting to the regional depot and demands a blend of technical expertise coupled with strong customer support experience. Your leadership will be crucial in motivating your team and driving transformative changes within the organization.

You will be accountable for delivering operational performance through the management of quality metrics, ensuring adherence to service-level agreements (SLAs). Your ability to solve complex problems, think critically, and communicate effectively will be essential to your success and that of your team. You will have the opportunity to enhance service delivery while fostering a culture of excellence and accountability in field operations.

Responsibilities

• Directly manage an adequately staffed team of full-time and temporary mobile operators based on seasonality, including hiring, analyzing performance metrics, and executing disciplinary actions as needed.
• Collaborate closely with Field Service, Client Service, and Account Managers to identify areas for improvement and enhance client relations.
• Develop and maintain weekly schedules for the team to optimize operational efficiency while considering budgetary constraints and expenses.
• Conduct routine weekly field audits of operators to ensure adherence to standards and operational effectiveness.
• Maintain inventory levels for both the Depot and vehicles, ensuring all operational supplies are readily available for team use.
• Diagnose and perform repairs on equipment and enforcement systems to ensure maximum system availability and reliability.
• Strategically prioritize, plan, and execute work efforts to ensure a balanced workload across the team.
• Ensure all deployments are completed in compliance with state legislation and current program standards.
• Oversee the triaging and resolution of deployments within agreed service-level agreements (SLAs).
• Maintain full compliance with SLA requirements related to Field Services to drive operational success.

Requirements

• High School Diploma or GED.
• Minimum 4 years of experience with increasing responsibility in operations and/or field services roles.
• Minimum 2 years of effective people leadership including demonstrated skills in work direction, motivation, coaching/feedback, and developing assigned staff to achieve a consistently positive client experience and attainment of SLAs.

Qualifications

Even better if you have one or more of the following:

• Associate's degree in Operation Management, Business Management, Logistics and Supply Chain, and/or Construction Management.
• Experience in the Photo Enforcement Industry.
• Experience with Office products like Excel, PowerPoint to generate reports.
• Strong critical thinking and problem-solving abilities, with initiative in constructing and analyzing data to evaluate performance and transactional quality of an evolving and complex business.
• OSHA or other safety training certifications.

Work Environment

In this office-based position, you'll work in a dynamic local environment, fostering direct collaboration with your team and other departments. You'll benefit from a structured schedule that includes regular in-person meetings and team-building activities, promoting a strong sense of community and communication.

Some weekend and overtime work may be required; overnight travel may be required. Work from home is available based on business needs, leader approval, and/or departmental guidelines.

Additional Work Environment and Physical Requirements

Work Environment

• Exposure to outside weather conditions such as wet and/or humid environments, extreme cold and/or heat, dusty and noisy work environments.
• Noise levels typically moderate to moderately loud.
• Exposure to high, precarious places in work at heights more than 10 feet.
• Regular work near moving traffic and occasional night work with reduced visibility.
• Up to 50% travel (i.e., site visits), working outdoors or driving.

Physical Requirements

• Primarily field work on outside construction/service sites involving long-term standing and repetitive motions.
• Ability to stand or sit for long periods and perform strenuous physical labor under adverse field conditions.
• Ability to use hands to handle, finger or feel; reach, climb or balance; crouch, stoop, crawl, kneel, and sit.
• Frequent ladder use with the ability to climb, descend, balance, and work safely at heights on ladders and aerial lifts for long periods.
• Good driving record and ability to see including close, distance, and peripheral vision, depth perception, and ability to focus.
• May be required to drive hundreds of miles per day; must not have limitations that reduce the ability to drive a vehicle safely to job sites.
• Regularly lift and/or maneuver awkward equipment up to 50 pounds from vehicle and ground; occasionally lift and handle awkward equipment up to 25 pounds up and down a ladder.
• Wear protective equipment in the field, which can include reflective gear, work boots, safety glasses, and hard hats.

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. Focus on high performance and drive toward breakthrough outcomes. Ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What's Right. Champion integrity and good character. Model ethical behavior, demonstrate good judgment, and act courageously.
• Choose Courage Over Comfort. Lean into conversations, decisions, and actions that move the business forward, even when uncomfortable. Challenge assumptions, address issues early, and prioritize progress over ease.
• Win Together. Grow and inspire people together. Collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.