Supervisor Filed Services

What You’ll Be Doing…

• Oversee the deployment of Automated Photo Enforcement Systems across active work zones throughout the state.
• Ensure the team achieves operational standards of 99% deployment execution and a 95% issuance rate.
• Provide daily reporting to the regional depot.
• Motivate your team and drive transformative changes within the organization.
• Deliver operational performance through the management of quality metrics and adherence to service-level agreements (SLAs).
• Directly manage an adequately staffed team of full-time and temporary mobile operators based on seasonality, including responsibilities for hiring, analyzing performance metrics, and executing disciplinary actions as needed.
• Collaborate closely with Field Service, Client Service, and Account Managers to identify areas for improvement and enhance client relations.
• Develop and maintain weekly schedules for the team to optimize operational efficiency while considering budgetary constraints and expenses.
• Conduct routine weekly field audits of operators to ensure adherence to standards and operational effectiveness.
• Maintain inventory levels for both the Depot and vehicles, ensuring that all operational supplies are readily available for team use.
• Diagnose and perform repairs on equipment and enforcement systems to ensure maximum system availability and reliability.
• Strategically prioritize, plan, and execute work efforts to ensure a balanced workload across the team.
• Ensure that all deployments are completed in compliance with state legislation and current program standards.
• Oversee the triaging and resolution of deployments within agreed service-level agreements (SLAs).
• Maintain full compliance with SLA requirements related to Field Services to drive operational success.

What We’re Looking For…

• A proactive team leader in mobile operations management, recognized for your ability to drive successful outcomes in a fast-paced environment.
• Strong organizational skills and attention to detail to effectively oversee a diverse group of 8-15 mobile operators, ensuring optimal performance and team cohesion.
• Ability to collaborate with Field Service and Client Service teams to identify areas for improvement and enhance client relations, fostering a culture of continuous improvement.
• Expertise in workforce management to create efficient schedules while maintaining strict adherence to operational budgets.
• Commitment to maintaining compliance with state legislation and program standards, conducting routine audits and managing inventory effectively.
• Hands-on approach to diagnosing and repairing equipment to ensure system reliability, demonstrating dedication to operational excellence and results-driven leadership.

You’ll need to have…

• A High School Diploma or GED
• Minimum 4 years of experience of increasing responsibility in operations and/or field services roles.
• Minimum 2 years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and attainment of SLA’s.

Even better if you have one or more of the following:

• Associate’s degree in Operation Management, Business Management, Logistics and Supply Chain, and/or Construction Management
• Experience in the Photo Enforcement Industry.
• Experience with Office products like Excel, PowerPoint to generate reports.
• Qualified candidates will possess strong critical thinking and problem-solving abilities and show initiative, as evidenced by constructing and analyzing data to evaluate performance and transactional quality of an evolving and complex business.
• OSHA or other safety training certifications.

Where you will be working…

In this office-based position, you'll have the opportunity to work in a dynamic local environment, fostering direct collaboration with your team and other departments. You'll benefit from a structured schedule that includes regular in-person meetings and team-building activities, promoting a strong sense of community and communication. This role allows you to engage closely with colleagues and stakeholders, ensuring effective teamwork and support as you drive project outcomes and operational efficiency. Some weekend and overtime work may be required; overnight travel may be required with this position. Work from home is available based on business needs, leader approval, and/or departmental guidelines.

Work Environment

• May have some exposure to outside weather conditions such as wet and/or humid environments, extreme cold and/or heat, dusty and noisy work environments.
• Noise levels will typically be moderate to moderately loud.
• May be exposed to high, precarious places in work at heights more than 10 feet.
• Regularly work near moving traffic and occasional night work with reduced visibility.
• Up to 50% travel (i.e. site visits), working outdoors or driving.

Physical Requirements

• Primarily field work on outside construction/service sites involving long-term standing and perhaps repetitive motions.
• Ability to stand or sit for long periods of time and to perform strenuous physical labor under adverse field conditions.
• Ability to use your hands to handle, finger or feel; reach, climb or balance; crouch, stoop, crawl, kneel and sit.
• Frequent ladder use is required with the ability to climb, descend, balance and work safely at heights on ladders and aerial lifts for long periods at time.
• Good driving record and must have the ability to see including close, distance and peripheral vision, depth vision and ability to focus.
• May be required to drive hundreds of miles per day.
• Must not have any limitations that would reduce your ability to drive a vehicle safely to job sites.
• Regularly lift and/or maneuver awkward equipment up to 50 pounds from vehicle and ground, occasionally lift and handle awkward equipment up 25 pounds up and down a ladder.
• Will be asked to wear protective equipment while in the field which can include reflective gear, work boots, safety glasses, hard hats.