Supervisor Field Support Sr.

About the role

The KLA Services team, based in Milpitas, CA, is a service organization comprising Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. Our services include proactive tool management, optical and image processing expertise, motion control, 24/7 technical support, and an extensive parts network.

Responsibilities

• Build and maintain strong customer relationships at all organizational levels while leading field service operations
• Drive coordination of service activities to meet customer operational goals
• Proactively identify performance improvement opportunities and drive resolution for both tool and service-related issues
• Lead regular customer meetings, including operational reviews and KPI discussions, and ensure timely follow-up on action items
• Support quarterly and annual revenue planning to achieve operational and financial targets
• Collaborate with customers to promote continuous improvement programs and product enhancements
• Maintain a strong understanding of customer agreements, equipment specifications, and service level agreements
• Develop and implement operational plans to improve customer satisfaction and grow service market share
• Partner with account teams to support regional business objectives and strengthen customer engagement

Requirements

• Bachelor’s degree with management or leadership experience and minimum 5 years in a related industry, OR
• Graduate degree with minimum 2 years management experience in a related industry

Qualifications

• Minimum 5 years of experience in a related industry, or a combination of education and experience
• Experience in customer service and field operations
• Strong leadership and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Knowledge of semiconductor manufacturing processes and equipment

Skills

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Benefits

• Base Pay Range: $81,300.00 - $138,200.00 Annually
• Additional benefits include:
• Medical, dental, vision, life, and other voluntary benefits
• 401(K) including company matching
• Employee Stock Purchase Program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities and programs
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave

Pay

Base Pay Range: $81,300.00 - $138,200.00 Annually

Schedule

Full-time position