Supervisor, Field Operations

About the role

Supervises technicians and helpers who are installing, maintaining, and servicing commercial HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult assignments, trains and coaches employees, ensures that safety rules and practices are followed, and conducts quality‑control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the Branch Manager.

Responsibilities

• Be a Safety Leader to all technicians in your area; join forces with the Safety Management Team to mentor field employees and meet safety and driving practices.
• Review and monitor upcoming work to schedule and assign technicians or crews to maximize productivity and meet customer needs.
• Lead installations, retrofits, and large‑scale projects.
• Perform regular site visits with technicians and assist the Branch Manager in reviewing performance, conducting training, reinforcing safety rules, and aligning with company goals.
• Assist technicians with major, unusual, or difficult assignments and problems.
• Conduct quality‑control reviews of completed work to ensure compliance with company practices, expected workmanship, and efficiency.
• Train employees on technical skills, company processes, procedures, and safety rules.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Perform vehicle inspections to ensure company property and tools are used, maintained, and accounted for.
• Represent the company professionally, honestly, and ethically in all business matters.
• Ensure company vehicles are properly stocked, return defective warranty parts to the branch, and order/replenish standard stock as needed; complete material requisition forms and related administrative activities.
• Demonstrate leadership to field staff in customer focus, adherence to policies, safety practices, and implementation of company initiatives.
• Serve as a resource to the sales staff on technical issues regarding products and services.
• Assist the Branch Manager with administrative tasks and other duties as needed, including performing service, maintenance, and installation work.
• Perform all other duties as needed or assigned.

Qualifications

• High school diploma or GED with additional training and 10+ years of experience in HVAC.
• Demonstrated basic leadership skills.
• Demonstrated ability to train others in technical skills and effective customer service.
• All required licensing or certification for the work area, including EPA and safety certifications.
• Advanced skills in servicing commercial heating, air‑conditioning, and ventilation equipment and related accessories.
• Strong mechanical aptitude and ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and blueprints; able to troubleshoot electrical, refrigerant, and duct system problems on commercial HVAC equipment.
• Proficient in starting up, balancing airflow, and aligning belts and pulleys on commercial systems without supervision.
• Proficient in installing basic duct fittings.
• Advanced troubleshooting and repair skills for commercial HVACR equipment, refrigeration systems, chillers, boiler systems, data centers, and related equipment without supervision.
• Ability to calculate heat gain and loss on commercial buildings using approved methods.
• Effective communication skills for interacting with customers and resolving issues, complaints, or concerns.
• Effective time‑management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Availability to work flexible hours and on‑call shifts as needed.
• Physical ability to stand, walk, climb ladders and stairs, and maneuver to access HVAC units; ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in varied environmental conditions (hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, congested areas).
• Ability to safely climb ladders rated for a 300 lb load capacity while carrying a 30 lb tool belt.
• Natural or corrected vision with normal depth perception for close, distance, and peripheral viewing.
• Ability to lift up to 75 lb and lift/carry items weighing up to 50 lb.
• Minimum of 4 + years of relevant experience.
• Minimum education: High School Diploma/GED.