SUPERVISOR - EPIC MY CHART- MAINTENANCE

About the role

The Supervisor My Chart leads, trains, and motivates their team to achieve positive outcomes and continuously add value to our collaborative. This work entails managing projects, prioritization, providing regular feedback and performance management, individual development and training, taking the lead on communicating and mitigating issues and risks, measuring and ensuring high-quality service.

Responsibilities

• Team Development: Leading, motivating, developing skills and measuring to positive outcomes for a team of Epic analysts, meeting both organizational and member needs
• Support Manager and Team in developing effective workflows, solving and mitigating complex issues and maintaining valuable relationships
• Nurture Partner Learning: Collaborating with organization leadership to ensure timelines and deliverables are realistic and actionable, plan effective learning deliverables for annual forums and applicable conferences
• Tracking and measuring team, project, and individual performance goals
• Working with team to identify potential process improvements
• Reviewing, defining and supporting improvements efforts
• Aiding manager with maintaining regular responsiveness on tickets, working with manager on any staff that require coaching beyond standard
• Aiding Manager with strategizing around go-live and coverage support for new installing sites and legacy expansions
• Developing new features and workflows for new features; making design decisions
• Resolving advanced and complex integration JIRA and Help-Desk tickets
• Collaborating with the Help Desk/Product teams as applicable
• Ensuring timelines and deliverables are realistic and actionable for both install projects and other custom work
• Identifying potential process improvements
• Being the first escalation point for Members when they have issues
• Holding team accountable to all OCHIN policies, including go-live support, Tempo time tracking, Critical Incident reporting, and JIRA SLAs and SLEs
• Developing and evolving effective resource planning processes to ensure proactive staffing of incoming and prioritized work
• Maintaining and reinforcing communication and linkages between the Epic Clinical Team and other relevant OCHIN Departments
• Reviewing ticket metrics and ensuring team is delivering on SLAs and staying current with assignments
• Intervening and resolving escalations with members as needed

Requirements

• Minimum of 3-5 or more years of full cycle build experience in MyChart
• Minimum of 3 years of supervisor/manager experience required with a minimum of 3 years of full certified build experience
• Epic MyChart certification is required, Certification in Cadence, Prelude, RTE, Ambulatory is a plus
• Proficiency in the other applications not certified is preferred
• Work history in Healthcare IT is required
• Bachelor’s Degree (Healthcare Informatics or Computer Science preferred) or a combination of college education and 5-7 years of relevant experience
• Intermediate proficiency in Microsoft Excel

Physical Requirements/Work Environment

Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action. Reading, speaking, writing, and understanding English. While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms. This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings. The role routinely uses standard office equipment such as computers and mobile devices.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Covid-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is 100% remote organization. Work from home requirements are: Ability to work independently and efficiently from a home office environment High Speed Internet Service It is a requirement that employees work in a distraction free workplace Travel may be required to support our member organizations on-site based on business requirements for OCHIN We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.