Supervisor - Eligibility Insurance

Responsible for maximizing product performance and value to Tenet Patient Financial Services, its clients, and the healthcare market through effective supervision, direction, and operation of the government programs product and coordination of its delivery through field operation offices.

Responsibilities

• Provides overall supervision of Government Programs for assigned division, including direction, knowledge, and resources to management and staff to enable them to expedite governmental program recovery and decrease facility bad debt.
• Ensures staff understanding and application of local, state, and federal laws and guidelines.
• Develops and delivers Eligibility Program training to divisional staff and its clients.
• Provides direction to staff on issues/questions relating to Government Programs.
• Develops, refines, and manages the product to maximize operational goals and objectives while working with the management team and staff.
• Monitors and builds team morale and productivity as measured against planned objectives.
• Identifies key performance indicators and utilizes them to track and manage product performance.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with guidelines, policies, and procedures, and applicable laws.
• Includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Direct Reports: Patient Advocate and Lead, EES Financial Counselor and Lead (typically a 1:12 ratio).
• Indirect Reports: Clerical Support, EES.

Requirements

• Working familiarity with the rules and regulations pertaining to Federal, State, and County programs.
• Proficient in PC systems including Windows, Microsoft Outlook, Excel, and Word.
• Ability to work independently.
• Detail-oriented, with strengths in dealing with multiple facilities, supervisors, and hospital platforms.
• Ability to prioritize and manage multiple tasks efficiently.
• Excellent oral and written communication, interpersonal, organizational, and management skills.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, and/or related field or equivalent experience.
• 3–5 years of experience in healthcare finance or revenue cycle.
• Most recent 3 years of experience in Federal, State, and Local government programs.
• 2–3 years of supervisory experience in Federal, State, and Local government programs.
• Working knowledge of healthcare products.

Physical Demands

• Ability to sit and work at a computer terminal for extended periods of time.
• Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside.
• Ability to travel.

Work Environment

• Both hospital and office facilities, in direct contact with patients and staff.
• Must be able to travel.

Pay

$51,625.60 - $77,438.40 annually. Compensation depends on location, qualifications, and experience. Management-level positions may be eligible for sign-on and relocation bonuses.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance.
• Paid time off (vacation & sick leave) – minimum of 12 days per year, accrued at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance program, Employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.