Maintenance Supervisor
Hawthorne Residential Partners · Raleigh, NC · 1 mo ago
ManagementFull-time
About the Role
Maintenance professionals play a vital role in creating an exceptional apartment community. As a Maintenance Supervisor, you will monitor your team’s budget, manage inventory, delegate work orders, ensure apartments are ready for new residents, uphold compliance standards, and provide training and development opportunities for your team members.
Responsibilities
- Team & Leadership: Lead, schedule, and supervise the daily work of the maintenance team; foster a culture of excellence, integrity, and the Live It values; supervise vendor partners; manage capital improvement projects from bid to execution.
- Repair & Preventative Maintenance: Identify and resolve service needs; execute quarterly preventative maintenance programs; ensure HVAC, plumbing, electrical, and other systems function optimally through hands‑on repair and oversight.
- Make‑Ready Units: Oversee unit turn scheduling and execution; personally inspect vacant units for cleanliness, functionality, and presentation before move‑in.
- Building & Grounds Maintenance: Implement and maintain preventative maintenance plans for all buildings and equipment; keep grounds, amenities, and common areas clean, safe, and attractive.
- Additional Responsibilities: Participate in on‑call emergency service rotation; respond to service requests promptly and professionally; follow OSHA and company safety guidelines.
Qualifications
- High School diploma or GED equivalent.
- Minimum of 3 years’ experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical.
- Prior supervisory or lead‑technician experience strongly preferred.
- Valid driver’s license.
- EPA certification.
- CPO certification (highly preferred; may be required in some states).
Desired Skills and Attributes
- Customer‑focused service mindset aligned with the Live It culture of kindness, community, and connection.
- Accountability with clear communication and integrity.
- Strong vendor‑management abilities to keep make‑ready schedules on track.
- Highly organized, able to balance multiple tasks and priorities.
- Reliable and dependable presence for the community and team.
- Hands‑on technical expertise to tackle repairs and ensure standards are met.
- Leadership that mentors, guides, and solves problems effectively.
Schedule
Monday through Friday, standard office hours 8:00 AM – 5:00 PM. Participation in an on‑call rotation for after‑hours emergencies and occasional support for resident events is required.
Compensation
Hourly compensation plus eligibility for a monthly renewal bonus, quarterly performance bonuses, and quarterly resident‑satisfaction bonuses.
Benefits
- Professional development through a Career Path Program, Learning & Development support, and education reimbursement for maintenance skills.
- Free dental insurance.
- Comprehensive medical and vision plans.
- Health and wellness incentives.
- 401(k) retirement match program.
- Paid time off, including birthday leave.
- Paid sick time.
- Pet insurance plans.
- Maternity, paternity, and adoption leave options.
- 24/7/365 telehealth access to doctors.
- Company‑paid life insurance.
- Retirement planning resources.