Supervisor - Electric Operations

Avangrid · Brunswick, ME · 1 wk ago

$106k–$133k/yrFull-time

Location: In office, Brunswick, ME

Directs and supervises field planning, work planning, service coordination, and clerical employees responsible for:

Overseeing the back office process from design, obtaining prerequisites for all work orders, preparation of Purchase Requisitions, Planning & Scheduling of all distribution work, and closeout of work orders.
Providing technical support for the operations of the Company's electric T&D system that may involve service work, service administration, field planning, trouble calls, safety process, work order/AE processing, use of SAP WMS, obtaining/expediting construction materials, joint facilities billing, customer billing jobs, and/or storm restoration.
Ensuring work is completed in accordance with internal and industry standards following approved policies, procedures, safety rules, budgets, and in a manner that promotes customer satisfaction.
Integration of all Transmission, Substation, and Distribution Capital, New Customer, Maintenance, and Reliability Projects under the responsibility of Electric Operations Central Maine Power.
Oversight of the overall accuracy and integrity of the master plan and schedule, as well as adherence to scheduling standards.
Overall analysis and processing of work and resource assessment across all the Service Centers within the assigned Zone.
Providing guidance with regards to forecasted labor strategy to drive project completion, including identification of over-allocation of resource type by zone and areas, opportunities for resource sharing, leveraging of existing labor agreements, and identification of external resources where required.

Supervision of Field Planners/Field Engineers, Analysts of Work Planning, Service Coordinators, and Clerical Staff as well as monitoring and coordinating all resources.
Balances workload for Field planning and Clerical Staff. Reviews design due dates and re-assigns work as necessary.
Reviews completed work orders for feedback and work order accuracy.
Provides technical support for the construction, operation, and maintenance of all electric facilities in the division.
Resolves customer complaints.
Applies knowledge of company construction standards, rates, field operating procedures, safety instructions, union contracts, and accounting manuals.
Reviews project designs before and during construction to determine best economic design. Analyzes engineering alternatives and provides valid justification for projects.
Manages annual budgets for Electric Distribution.
Appraises and approves the work of field planners/engineers and clerks doing design work.
Develops employees to enhance professional values and effective performance. Identifies and arranges for necessary training.
Assists operations with storm restoration efforts.
Oversees the service coordination process to ensure employees are proactively interacting with internal and external customers, including contractors, electricians, and customers regarding all aspects of the new service process.

Bachelor’s Degree with a minimum of 4 years relevant experience (preferred).
Associate’s Degree with a minimum of 7 years relevant experience or High School/GED with the completion of the relevant progression program and 10 years relevant experience (required).

Expert level project and schedule management skills.
Knowledge of Capital and O&M Budgeting, Construction Principles and Practices, Operations, Maintenance, Safety Standards, and Business Processes.
General understanding of labor work practices.
Ability to use PC desktop applications.
Strong project management skills.
Ability to multi-task.
Conceptual thinking: Identifying the key aspects of complex situations and understanding the big picture.
Strong problem solving and analytical skills.
Effective negotiation skills.
Ability to develop employees to enhance personal development and leadership skills.

Base salary range: $106,000 – $132,500 (dependent upon experience and location).

Similar jobs