Supervisor, Dispatch, Road Transport US

DSV – Global Transport and Logistics is a worldwide leader in transport and logistics services, employing close to 150,000 people in over 90 countries. The company focuses on reliable, efficient movement of goods by air, sea, and road, and emphasizes sustainable business practices.

Location: USA – Fort Worth, Silver Creek Rd.

Summary

At DSV Road Transport, the Supervisor, transport operations coverage oversees Manassas, VA operations, dispatch functions, and driver management for the assigned region. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager’s absence, especially during weekend‑heavy periods.

Duties and Responsibilities

• Serve as back‑up to the Manager, providing operational leadership Monday‑Friday.
• Lead, coach, develop, and schedule dispatchers and operators for weekend operations.
• Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
• Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence.
• Communicate with customers, brokers, and internal teams to ensure on‑time pickups and deliveries.
• Monitor and improve operational KPIs (on‑time %, driver utilization, deadhead, dwell time).
• Support driver performance management, including service issues, attendance, and safety compliance.
• Coordinate with maintenance to ensure equipment availability and readiness.
• Participate in accident/incident investigations and collaborate with Safety for follow‑up actions.
• Lead dispatch huddles, operational updates, and communication with drivers and support staff.
• Address escalations quickly and effectively to ensure weekend operational continuity.
• Work with Road Management to support productivity targets and dispatch reporting.
• Partner with Sales to support customer retention and identify operational opportunities.
• Assist with settlement disputes, documentation accuracy, and load tracking issues.
• Perform additional duties and special projects as assigned.

Supervisory Responsibilities

• Oversee drivers, dispatchers, and operational support personnel assigned to extended coverage operations.
• Approve timesheets, PTO requests, and daily schedule assignments.
• Conduct coaching, feedback, and performance evaluations.
• Support corrective actions in coordination with Road Management.
• Participate in interviewing and hiring decisions for operators and dispatch roles.
• Maintain a positive work culture and ensure compliance with company policies.

Minimum Qualifications

• High school diploma or GED.
• 3+ years of transportation, logistics, or dispatch operations experience.
• 2+ years of experience supervising drivers, dispatchers, or fleet operations.
• Strong knowledge of DOT, FMCSA, and HOS regulations.
• Experience using TMS systems, ELDs, routing tools, and load tracking systems.
• Strong communication, leadership, and problem‑solving skills.
• Ability to lead operations during non‑standard hours (weekend/transition days).

Preferred Qualifications

• Bachelor’s degree in Supply Chain, Business, Logistics, or related field.
• 5+ years of transportation operations or dispatch experience.
• 3+ years supervising teams in a logistics or trucking environment.
• White glove, last‑mile, or VAD delivery experience.
• Freight brokerage experience.
• Bilingual (English/Spanish).

Skills & Competencies

• Team player with ability to work alongside and lead diverse cross‑functional teams.
• Capability to work under time and quota pressures.
• Analytical mindset to optimize and keep the supply chain running in a changing environment.
• Accustomed to fast‑paced, dynamic settings.
• Commitment to results‑orientation and achievement of growth targets.
• Business‑fluent English; additional language skills a plus.
• Highly proficient in Microsoft Office (Excel, Word, PowerPoint, etc.).
• Experience with Transportation Management Systems and ELDs.

Physical Demands

While performing the duties of this job, the employee uses hands to handle objects, tools, or controls; reaches with hands and arms; stoops, kneels, or crouches; talks or hears; and uses computer and telephone equipment. Specific vision requirements include close and distance vision. Travel by land, air, or sea may be required.

Work Environment

The role is performed primarily in an office environment. Exposure to fumes, airborne particles, toxic or caustic chemicals is rare. Noise levels are usually low to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

The expected base pay range for this position is $68,000 – $75,000. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.