Supervisor,DC Operations

About the role

This position is responsible for leading daily warehouse operations in a fast-paced distribution environment, driving safety, productivity, quality, inventory accuracy, and customer service.

Essential Responsibilities and Duties

• Achieve exceptional levels of customer satisfaction through efficient receiving, storage, order fulfillment, shipping, and inventory management.
• Lead, coach, mentor, and develop hourly associates through ongoing coaching, performance feedback, and employee development.
• Promote a culture of safety, accountability, teamwork, and respect.
• Measure, analyze, and communicate key performance indicators (KPIs) including productivity, safety, quality, inventory accuracy, attendance, and labor efficiency.
• Utilize warehouse management reports and operational data to identify trends, solve problems, and improve performance.
• Plan daily staffing, assign work, balance labor resources, and adjust priorities based on business needs.
• Train and cross-train associates on SOPs, equipment operation, quality standards, and safety procedures.
• Participate in recruiting, interviewing, onboarding, performance management, corrective action, and employee recognition.
• Ensure compliance with OSHA regulations, company policies, and all safety standards.
• Conduct safety observations, incident investigations, and corrective actions.
• Maintain inventory accuracy through cycle counts, audits, root cause analysis, and inventory reconciliation.
• Drive continuous improvement initiatives using Lean principles and process improvement methodologies.
• Ensure warehouse cleanliness and organization through 5S standards.
• Partner with Transportation, Inventory Control, Purchasing, Customer Service, and Operations leadership to resolve issues and improve service.
• Operate and demonstrate proficiency on warehouse equipment including pallet jacks, electric pallet jacks, reach trucks, and order pickers.
• Prepare operational reports, labor summaries, productivity reports, and shift communications.
• Lead special projects and perform other duties as assigned.

Qualifications

• Bachelor's degree preferred in Business, Supply Chain, Operations Management, or equivalent work experience.
• 3–5 years of progressive warehouse/distribution leadership experience.
• Experience in Shipping, Receiving, Inventory Control, and high-volume distribution operations.
• Strong knowledge of Warehouse Management Systems (WMS).
• Advanced Microsoft Office skills (Excel, Outlook, Word).
• Experience with RF technology and Voice Pick systems preferred.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Demonstrated ability to lead change and continuous improvement initiatives.
• Ability to influence, coach, and develop employees.
• Bilingual English/Spanish preferred.