Supervisor, Customs

Summary

The Customs Supervisor will oversee and manage the customs operations of the company, ensuring compliance with customs regulations, laws, and procedures. The candidate will be responsible for leading a team of customs specialists, ensuring that all customs entries are processed accurately and timely, and providing exceptional customer service to clients.

Duties and Responsibilities

- Oversee the customs operations of the company, ensuring compliance with customs regulations and procedures - Lead and manage a team of customs specialists, providing guidance, support, and training as needed - Process customs entries and clearances for import and export shipments - Monitor and manage the timely processing of customs entries to avoid any delays or penalties - Develop and maintain relationships with customs officials, brokers, and other stakeholders to ensure smooth and efficient customs clearance processes - Ensure all customs-related documentation is accurate, complete, and in compliance with regulations - Provide exceptional customer service to clients, addressing any customs-related concerns or questions they may have - Conduct regular audits of customs operations to identify areas for improvement and implement corrective actions as necessary - Stay up-to-date with changes to customs regulations, laws, and procedures and ensure that the team is informed and trained accordingly

Educational background / Work experience

- Bachelor's degree in a related field such as logistics, supply chain management, or international business - Additional certification in customs or logistics is a plus - At least 5 years of experience in customs operations or customs brokerage, with a minimum of 2 years in a supervisory role - Knowledge of customs regulations, laws, and procedures - Experience working with customs officials, brokers, and other stakeholders - Strong understanding of import and export processes and documentation requirements - Excellent leadership and management skills - Strong attention to detail and ability to analyze and interpret complex data - Excellent communication and customer service skills - Ability to work under pressure and meet tight deadlines - Strong problem-solving and decision-making skills

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any) - Manage a team of customs specialists

Preferred Qualifications

- Strong knowledge of customs regulations and procedures in the region where the company operates - Experience working with the Automated Commercial Environment (ACE) system - Familiarity with trade agreements such as NAFTA, CAFTA, and TPP - Experience working with cross-functional teams in a global environment

Language skills

- Fluent in English (oral and written)

Computer Literacy

- Proficient in Microsoft Office Suite - Experience with customs-related software and systems such as ACE and CustomsLink is a plus.

Pay

- Expected base pay range: $70,000 - $93,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

Benefits

- Comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. - 401(k) plan offering company-matching contributions up to 5% to help you build a secure financial future. - Generous paid time off, paid holidays, and additional floating holidays.

Equal Employment Opportunity

- An equal opportunity employer. No agency resumes please.