Supervisor, Customer Service
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
About the role
Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.
- Leading a team of representatives using encouragement and accountability to create a cohesive work unit
- Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
- Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
- Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience
We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide.
Requirements
- High school diploma with some college course work in business or related field; equivalent experience
- 5-7 years of customer service/call center experience
- Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
- Effective communication, supervision, organization, time management
- Leadership, equitable, multitasking, adaptable, dependable, good vision
- Knowledge of functions and tasks in customer relations, applicable products and services, general accounting and billing procedures
Preferred Qualifications
- 3+ years of supervisory or leadership experience
Benefits
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.