Supervisor, Customer Service

Position Responsibilities

Serve as the primary point of contact for customer communication, ensuring timely and accurate information sharing.
Implement and oversee project management activities for assigned customer programs.
Cook internal communication and cross-functional collaboration to meet customer requirements.
Maintain existing customer relationships while developing and strengthening long-term business partnerships.
Lead customer satisfaction activities, including surveys, analysis, follow-up actions, and reporting.
Manage customer complaints by investigating issues, coordinating resolutions, and ensuring timely follow-up.
Review customer orders, address order-related issues, and monitor production plans and schedules to meet customer requirements.
Perform contract and purchase order (PO) reviews, process order entry, and maintain accurate order schedules.
Provide project management support for existing products and customer programs.
Perform other duties and responsibilities as assigned by the supervisor.

Qualifications

• Bachelor's degree preferred.
• Minimum of five (5) years of customer service experience, including demonstrated success in handling and resolving customer complaints.
• Familiarity with customer service systems and processes.
• Working knowledge of project management, order management, and production planning procedures.
• Proficient in Microsoft Windows, Microsoft Office applications, Microsoft Project, and other standard business software.
• Strong communication, interpersonal, and relationship-building skills.
• Strong English communication skills, including listening, speaking, reading, and writing.

Pay

The base pay hiring rate expected for this position is: $70,600-$95,000.

Schedule

Not specified.

Benefits and Perks

• Methode offers US employees Medical, Dental, Vision, Hearing, Life & Disability insurance, a wellness program, and time off benefits.
• Voluntary benefit plans include Accident, Hospital Indemnity and Pet Insurance.
• Methode provides an Employee Assistance Program, and participation in the Company’s 401(k) plan which includes a company contribution.
• Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
• Hourly employees will also be paid overtime pay when working qualifying overtime hours.

Equal Opportunity Employer

Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics per the EEO Poster available here . If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@methode.com or call (708) 867-6777 and let us know the nature of your request and your contact information.