Supervisor, COR Cardiology

Core Competencies

• Supervises daily staffing needs, work assignments and patient flow.
• Hires, trains and supervises clinical and clerical staff.
• Provides and documents counseling and progressive discipline as indicated.
• Works collaboratively to develop and implement clinical and departmental programs and systems to meet department goals for “best practices”.
• Communicates effectively and proactively with staff, physicians, patients and family members, and other departments, to prevent and resolve problems and ensure quality service.
• Functions as a key point person in implementation of new procedures workflows, equipment as needed.
• Facilitates staff meetings; leads open discussion of hospital/departmental values and work related issues. Encourages the exchange of ideas for improvement.
• Develops and maintains staffing levels to meet the needs of the physicians, department and budgetary constraints.
• Anticipates and plans for changing needs. Modifies, staffing levels as necessary by authorizing additional staffing, “call-off” and CTO.
• Maintains safe and clean work/patient environment according to hospital safety and security guidelines.
• Acts as liaison between Healthcare Partners and department on contracting, billing, authorization, claims payment and other issues.
• Addresses patient, physician, staff concerns professionally and promptly.
• Provides effective performance appraisals, including the establishment of achievable goals and objectives, to direct reports.
• Mediates staff conflicts and problems.
• Communicates performance standards and expectations clearly to staff; assists staff in setting goals and meeting standards.
• Maintains department facilities and equipment in a manner to promote safety, health and comfort of physicians, patients and family members and staff.
• Evaluates and coordinates equipment repair and maintenance.
• Ensures services meet all mandatory and accrediting requirements.
• Tracks and monitors patient satisfaction and physician access and develops initiatives for better outcomes.
• Evaluates staff learning needs and implements programs, sets mutual goals and provides in-services for staff development.
• Addresses personnel issues in order to promote a healthy work environment.
• Provides frequent informal feedback on work performance and uses coaching techniques that promote employee growth in work performance.
• Implements program/project and determines if objectives are being met and makes adjustment accordingly using LEAN methodology.
• Acts as a role model verbally and behaviorally.
• Safeguards department policies and procedures; and develops and maintains training materials.
• Performs duties of department staff, as needed.

Experience

• Number of Years Experience: 5 Medical office, insurance or hospital experience.
• Type of Experience: 2 Management supervisory experience.

Additional Information

• Strong familiarity with ambulatory practice management system and EHR.
• For clinical department assignment, MA or LVN required.
• Licenses / Certifications Required: California Class C driver's license, auto insurance and reliable transportation.

Compensation

$71,760.00 - $105,788.80 / Annually