Supervisor, Contract Monitoring Services
About the role
The Supervisor, Contracts Monitoring Services provides first-line administrative and operational supervision for the Contracts Monitoring Services team. This position supports the Manager by coordinating monitoring workflows and schedules, reviewing documentation for quality and completeness, processing new provider applications, training staff, and ensuring monitoring activities are completed accurately and timely. The Supervisor provides day-to-day guidance, coaching, and problem-solving support to Contracts Monitoring Specialists and collaborates with Lead Contracts Monitoring Specialists on field-based technical guidance and training. The position escalates significant operational, performance, compliance, and provider concerns to the Manager and supports consistent implementation of departmental policies, procedures, and quality standards.
Responsibilities
- Provide first-line supervision, coaching, guidance, and day-to-day support to Contracts Monitoring Specialists, including monitoring workloads, deadlines, performance, and adherence to departmental procedures.
- Assist the Manager with staff supervision, one-to-one meetings, coaching, documentation, and resolution of operational or performance concerns
- Serve as a point of contact for staff and providers and provide operational coverage in the Manager’s absence
- Review monitoring documentation, reports, and supporting records for accuracy, completeness, consistency, and compliance; identify deficiencies and ensure timely correction
- Support quality assurance activities by identifying documentation trends, maintaining quality standards, and