Supervisor, Commercial Customer Accounts

We need to output HTML fragment with sections: About the role? The posting includes "About The Opportunity" and "Summary". Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. We have content: About The Opportunity (description). Could map to "About the role". Then responsibilities: many bullet-like paragraphs describing duties. Could group under "Responsibilities". Requirements: qualifications section includes education, experience, etc. Could map to "Qualifications". Skills: maybe part of qualifications but we can separate? The instruction: prefer few substantive sections over many thin ones. So we could have sections: About the role, Responsibilities, Qualifications, Benefits. Pay and Schedule not present (no specific pay or schedule details). Benefits present: there is a Benefits, Compensation & Workforce Diversity paragraph. So we can include Benefits section. We must not repeat job title as heading. No Job ID. We must remove boilerplate: cookie/navigation/legal/EEO etc. The posting includes EEO statement at end: "FirstEnergy proudly supports workforce diversity..." That's EEO boilerplate; should be removed. Also safety section at end maybe boilerplate? It's about safety core value; might be considered boilerplate but could be relevant? It's generic safety statement; likely boilerplate; remove. Also "No recruiters or agencies..." etc. Remove. We need to preserve all substantive information. So we need to extract the substantive paragraphs. Let's parse the posting: - FirstEnergy at a Glance: description of company. Might be considered substantive? It's about the company; could be part of About the role? Might be considered boilerplate? It's generic but maybe relevant. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "FirstEnergy at a Glance" is not exactly boilerplate but could be considered company overview; might be okay to keep as part of About the role? However we already have About The Opportunity section. Might combine. Better to include a short paragraph about company as part of About the role. - About The Opportunity: description of position being open with Ohio Edison, full-time on-site located at any FirstEnergy location within Ohio footprint. That's substantive. - Summary: description of Supervisor of Customer Accounts role responsibilities. - Then a long list of responsibilities broken into sections: Customer Engagement & Representation, Technical Account Management, Communication & Relationship Building, Leadership, Performance Management, Financial And Fiscal Management. We can combine these under Responsibilities as a series of

• items, each maybe a paragraph. We need to preserve all substantive information; we should not lose details. We'll create

  About the role

  with paragraphs: FirstEnergy at a Glance + About The Opportunity. Then

  Responsibilities

  with
  • each responsibility bullet. We need to break down the responsibilities into list items. The text includes many sentences; we can split by major headings: Customer Engagement & Representation, Technical Account Management, Communication & Relationship Building, Leadership, Performance Management, Financial And Fiscal Management. Each heading contains multiple sentences; we could make each heading a list item with its content. Alternatively we could make each sentence separate but that may be too many. Keep each heading as a list item. Now Qualifications: we have a paragraph with bullet-like sentences: Bachelor's degree... Demonstrated Management/leadership with 7 years... In lieu of a degree... Related work experience includes... Experience in Customer Accounts preferred. Leadership experience a plus. Broad background... Exceptional leadership... Strong business and financial acumen... Highly driven... Experience in process/project development... Superior customer relations skills... Demonstrated initiative... Ability to adapt communication... Demonstrated ability to manage multiple projects... Demonstrated ability to both develop and execute an agreed upon strategy... Willingness to work off hours... We can turn each sentence into
  • . Benefits: paragraph about total rewards philosophy: competitive pay plus incentive compensation, company-sponsored pension plan, 401(k) savings plan with matching employer contribution, choice of medical, prescription drug, dental, vision, and life insurance programs, skills development training with tuition reimbursement. Also mention website for more info. That's substantive. We should not include Pay or Schedule sections. Now produce HTML. We must not include markdown fences. Just raw HTML. Let's craft. First, opening maybe not required; just output fragment. We'll do:

    About the role

    FirstEnergy is a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

    This is an open position with Ohio Edison, a subsidiary of FirstEnergy Corp. This is a full-time, on-site position located at any FirstEnergy location within the Ohio footprint.

    Then Responsibilities:

    Responsibilities

    • Customer Engagement & Representation: Developing strategic business relationships with large commercial and industrial customers; exceeding customer expectations by being accessible and responsive; displaying confidence during customer interactions while instilling trust and loyalty; consulting with customers to assess needs, build consensus, and obtain results; providing information to customers to allow them to make the best business decisions; ensuring that all employees remain focused on providing excellent service and making sound business decisions; continually seeking opportunities to increase customer satisfaction and broaden/deepen relationships; anticipating customers’ needs and proposing alternative solutions when necessary; championing customer satisfaction initiatives across utility operations; demonstrating exceptional problem-solving skills to resolve complex customer and company issues including complex regulatory (pricing/rate increases) and reliability issues; developing and implementing initiatives to improve results.
    • Technical Account Management: Responsible for the relationship of FirstEnergy’s most complex, high-value, and large load Commercial & Industrial accounts, driving strategic engagement, customer satisfaction, and sustainable load growth through custom solutions and long-term partnership development; shepherding large load customers through the Transmission Connection Process (DLSA/DLS/DOA/Construction Agreement) from beginning to end; working with Operations, Distribution and Transmission Engineering, Project Management, Rates, Legal, FERC/Wholesale Connection, Real Estate, Local Engagement, Billing, and external customers; developing, obtaining approval of, and executing all agreements required to connect new transmission service; developing the cost allocation matrix for upper management’s review of large transmission projects; coordinating between customer and FirstEnergy the scheduling and technical requirements for planned maintenance outages, transmission and distribution construction projects, and emergency scheduled repairs; working closely with engineering, construction, Energy Control Center, Distribution Control Center, and other key internal departments to ensure that customer expectations are met in a timely manner with consistent communications; supporting emerging technology implementation and/or pilot programs across FirstEnergy territory.
    • Communication & Relationship Building: Working to improve the company image with customers and employees by positive actions and proactive communications; bridging communication between FirstEnergy and its customers, translating technical and organizational information into actionable insights for customer retention, attraction, and expansion projects; partnering with Economic Development in the coordination and management of potential projects or expansions within the service territory; implementing and supporting new programs and results of organizational change in a positive manner; supporting the views and policies of the company and providing strategic direction to customers and employees; fostering collaboration across internal departments to support customer initiatives and infrastructure development including, but not limited to, Engineering, Legal, Rates, Project Management, National Accounts, Local Engagement, and Billing; providing timely and open discussion to staff on organization initiatives and updates; planning and facilitating staff meetings; managing complex business and political relationships driven by cost, economic development, and reliability issues.
    • Leadership: Striving for continuous improvement of leadership skills; leading by example with other internal organizations and in business situations with external customers; creating an environment of accountability and a sense of urgency for meeting agreed upon expectations/deadlines with internal and external stakeholders; analyzing complex issues and developing actionable recommendations; ensuring decisions impacting a team(s) are based on data and sound reasoning; encouraging employees to think creatively and develop innovative ways to meet and exceed goals; championing organizational change within work groups and other areas; assisting other departments in meeting needs of commercial and industrial customers; supporting FirstEnergy storm plan by managing cross-functional team, including staffing, call schedules, duty assignments and responsibilities; actively seeking and sharing own knowledge of industry trends, competitors, etc. that affect the Business Unit and/or FirstEnergy Corp.; embodying FirstEnergy’s Core Values and Behaviors of We Excel Together, We Make It Better, We Own It, and We Care.
    • Performance Management: Developing the skills and knowledge of staff; supporting and coaching employees on corporate and regional goals and driving achievement through performance and safety; ensuring appropriate staffing levels are maintained to meet organizational goals and updating staffing plan as changing operating environment dictates; providing consistent and clear direction through effective communication of company and business unit goals; involving staff in development of section specific goals; encouraging employees to think creatively and develop innovative ways to meet and exceed goals; effectively delegating responsibility; preparing short and long range plans for team development by establishing training plans for changing business environment; preparing succession plans and identifying promotional paths for employees; working with employees in identifying professional goals and objectives while integrating them into development plans; providing regular and routine feedback on performance, recognizing employee accomplishments, and providing coaching for improvement and/or corrective actions; conducting regular check-in conversations with team members to provide timely and relevant feedback on performance; thoroughly understanding and administering human resource policies and regulations fairly and equitably for all employees.
    • Financial And Fiscal Management: Making sound financial and business decisions; negotiating agreements with customers that are profitable and enhance the current and future financial models; utilizing internal resources to enhance regional financial performance and meet customer needs.
    Qualifications:

    Qualifications

    • Bachelor's degree in Engineering, Business Administration, Marketing, Communications, or similar discipline preferred.
    • Demonstrated Management / leadership with 7 years related work experience required.
    • In lieu of a degree, High School Diploma or GED and a minimum of 10 years’ relevant experience is required.
    • Related work experience includes knowledge of Engineering, Project Management, large customer account management, Customer Service, Distribution, Customer Interfacing, and an advanced knowledge of Billing Systems and Rates.
    • Experience in Customer Accounts preferred.
    • Leadership experience a plus.
    • Broad background within the electric utility industry, Commercial/Industrial Electric with emphasis on Customer Services.
    • Exceptional leadership, communication, teamwork, relationship building, and management skills.
    • Strong business and financial acumen with a proven track record of managing organizational change.
    • Highly driven, self-motivated, and enthusiastic leader capable of communicating, motivating, and driving workforces toward positive change and improvement.
    • Experience in process/project development, planning/analysis, and performance reporting.
    • Superior customer relations skills and strong written and verbal communication skills to make clear, accurate, and concise written and/or verbal reports.
    • Demonstrated initiative in identifying and implementing process improvements.
    • Ability to adapt communication skills to all audiences.
    • Demonstrated ability to manage multiple projects and the ability to lead others in achieving goals for the benefit of the business unit and FirstEnergy.
    • Demonstrated ability to both develop and execute an agreed upon strategy for driving a creative and entrepreneurial approach to analyzing situations and developing solutions improvement in an organization.
    • Willingness to work off hours to participate in community events, support the customer, or storm process when required.
    Benefits:

    Benefits

    At FirstEnergy