Customer Account Supervisor

Oversee the efficient day-to-day operation of warehouse and distribution activities while managing customer relationships, operational performance, and continuous improvement initiatives.

Responsibilities

• Operations Management
  • Develop and implement shipping, receiving, and operational work schedules to ensure efficient daily execution.
  • Supervise inbound and outbound operations to ensure accuracy, timeliness, and compliance with customer requirements.
  • Monitor productivity, staffing, and workflow to meet daily and overall facility objectives.
  • Partner with leadership teams to balance labor and operational priorities.
  • Ensure warehouse equipment is utilized and maintained effectively.
  • Draft and submit operational reports, dashboards, and end-of-shift updates.
  • Support onboarding, startup activities, and implementation of new customer operations.
  • Drive continuous improvement initiatives focused on service, productivity, cost, and customer satisfaction.
  • Monitor operational expenses and performance metrics against targets.
• Customer & Account Management
  • Serve as the primary point of contact for assigned customer accounts.
  • Build and maintain productive professional relationships with customer stakeholders.
  • Coordinate with internal departments including operations, sales, finance, HR, and project management to support customer expectations and operational execution.
  • Lead customer meetings, reviews, QBRs, and performance discussions.
  • Develop and communicate business strategies and operational plans aligned with customer needs and market conditions.
  • Ensure timely communication and resolution of operational or customer-related issues.
• Employee Leadership & Development
  • Provide direct supervision, coaching, and performance feedback to employees and supervisors.
  • Conduct daily pre-shift meetings to review safety, productivity, workload forecasts, and operational priorities.
  • Support employee onboarding, training, and development programs.
  • Partner with Human Resources on employee relations, disciplinary actions, investigations, and performance management.
  • Promote employee engagement, accountability, and talent development.
  • Maintain accurate timekeeping and attendance records.
  • Demonstrate commitment to self-development and continuous learning.
• Safety & Compliance
  • Ensure safe, clean, and efficient warehouse operations in compliance with company and OSHA standards.
  • Support all safety programs, reporting processes, and corrective action initiatives.
  • Ensure daily equipment inspections and pre-flight checks are completed and reviewed.
  • Maintain compliance with applicable OSHA, DOT, FDA, and customer requirements.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Logistics, or related field preferred.
• 5+ years of warehouse, distribution, supply chain, or operations leadership experience.
• Experience managing customer relationships and operational performance within a distribution environment.
• Working knowledge of Warehouse Management Systems (Manhattan preferred).
• Strong understanding of operational metrics, process improvement, and continuous improvement methodologies.
• Proficient in Microsoft Office applications and reporting tools.
• Excellent leadership, communication, presentation, and organizational skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work in a fast-paced, changing environment and manage multiple priorities.
• Bilingual English/Spanish preferred.
• Ability and availability to work extended or irregular hours, including nights, weekends, and holidays as required.
• Ability to stand and walk for extended periods throughout the facility.
• Ability to lift up to 50 pounds and perform bending, stretching, and reaching activities.
• Ability to work in warehouse environments with varying temperatures, noise levels, and operational conditions.