Customer Accounts Supervisor

About the role

Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers. Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth.

Responsibilities

• Collects, analyzes, and interprets performance reporting, and presents to management
• Utilizes performance data to make recommendations for process improvements to meet department and company objectives
• Regularly provides feedback and coaching to staff in a team or one-on-one setting
• Aids in scheduling and attendance of staff to ensure adequate coverage for workflow
• Provides insight to managers on hiring decisions, employee performance improvement, and staff development
• Routinely handles customer escalations
• Supports and participates in company total quality process
• Detailed and thorough in work habits with multitasking ability to make independent judgements
• Provides Customer Account Coordinators with clear expectations, detailed guidance, support, training, and leadership tools
• Acts as team player/leader with strong communication and leadership abilities
• Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance
• Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices
• Customarily and regularly directs the work of two or more full-time employees or their equivalent
• Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination
• Manages daily operations to meet department and company objectives
• Works with minimum supervision and makes independent judgments
• Flexible to meet the changing needs of the business and willing to take on new responsibilities and assignments
• Initiates, establishes, and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels
• Extremely confidential and trustworthy
• Demonstrates knowledge, experience, and understanding of critical job functions of the team
• Assists management with development of results oriented strategies

Qualifications

• Bachelor’s Degree in any field or minimum of 3 prior work experience that is relevant to the team you will supervise. Including Internal candidates: Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.
• External candidates: Minimum 2 years as a supervisor or higher-level management position