Supervisor Clinical Services - Orthopedic Surgery Clinic - Full Time - Jeff Hwy
About the role
with that prose. Next: "This job leads and supervises the daily operations of all personnel and processes within the department’s appointment desks. Supervises, plans, and organizes all operational functions including staffing and staff development/training within department. Supervises the implementation of policies and procedures required for success and supervises initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction. Supervises and leads his/her respective team unit according to the organization's values and expectations." That's duties/responsibilities. Could be under Responsibilities. Then: "To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion." That's generic boilerplate; but we might include under Requirements? It's more about description. Might be omitted as boilerplate? It's not specific requirement. Might be considered generic; but we need to preserve substantive info. It's not specific requirement; but it's part of job description. However we might skip as it's generic. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This is not exactly those categories but it's generic description; maybe we keep as part of About the role? Might be okay. Then: "Education Required - High School diploma or equivalent. Work Experience Preferred - Bachelor's degree. Required - 3 years of related healthcare/clinical experience with exhibited leadership or supervisory experience." That's Requirements/Education/Experience. We'll put under Requirements (or Qualifications). We'll decide: Requirements heading for education/experience; Qualifications maybe for KSAs? But we have Knowledge Skills And Abilities (KSAs) section later. Next: "Knowledge Skills And Abilities (KSAs) Proficiency in using computers, software, and web-based applications.Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.Ability to demonstrate excellent judgment in performing duties and conflict resolution skills.Strong delegation skills.Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability)." That's Skills. We'll put under Skills. Then: "Job Duties Works closely with clinical colleagues, physicians, and coordinator and manage to continually assess and improve the operational procedures of the unit.Supervises, trains and develops department staff.Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members.Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes as to minimize the calculated risks associated with the new process.Develops unit specific systems to ensure an environment that emphasizes patient courtesy and responsive service delivery.Supervises and resolves patient complaints and requests for service immediately and courteously.Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.Performs other related duties as required." That's more duties; could be merged with Responsibilities. Then: "The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards." That's generic; maybe we can include under Responsibilities as a note? But it's generic; maybe we skip. Then: "This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns." That's compliance; maybe not needed. Then: "The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status." That's EEO boilerplate; remove. Then: "Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. There is no occupational risk for exposure to communicable diseases Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role." That's physical demands; maybe we could include under Requirements? But it's not a requirement per se; it's description. Might be considered boilerplate? Not exactly EEO but still generic. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Physical demands is not those categories; but it's still somewhat generic. However we might keep it under a section like "Working Conditions" but we don't have that heading allowed. Allowed headings are only those listed. So we cannot create a new heading. We could fold into Responsibilities or Requirements? Probably not appropriate. Might be considered not substantive for the allowed headings; maybe we drop it. Then: "Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities." That's application instructions and EEO; remove. Thus substantive content: About the role (first paragraph), Responsibilities (job leads and supervises... plus Job Duties list), Requirements (Education Required, Work Experience Preferred, Required - 3 years...), Skills (KSAs). Possibly Benefits, Pay, Schedule: none present. So we omit those sections. We need to use for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve ALL substantive information; do not invent or summarize away detail.
Thus we need to convert the duties into list items. The responsibilities paragraph includes multiple sentences; we can break into list items each duty.
Similarly for Job Duties list.
We need to avoid duplication; but we can combine similar duties.
Let's extract duties from first responsibilities paragraph:
- Leads and supervises the daily operations of all personnel and processes within the department’s appointment desks.
- Supervises, plans, and organizes all operational functions including staffing and staff development/training within department.
- Supervises the implementation of policies and procedures required for success.
- Supervises initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction.
- Supervises and leads his/her respective team unit according to the organization's values and expectations.
From Job Duties paragraph:
- Works closely with clinical colleagues, physicians, and coordinator to continually assess and improve the operational procedures of the unit.
- Supervises, trains and develops department staff.
- Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members.
- Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes to minimize the calculated risks associated with the new process.
- Develops unit specific systems to ensure an environment that emphasizes patient courtesy and responsive service delivery.
- Supervises and resolves patient complaints and requests for service immediately and courteously.
- Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Performs other related duties as required.
We could combine overlapping items (e.g., supervises staff appears multiple times). But we should preserve all detail; we can keep duplicates? The instruction says remove duplicated lines. So we should avoid duplicate content. We need to deduplicate similar statements.
Let's list unique duties:
1. Leads and supervises the daily operations of all personnel and processes within the department’s appointment desks.
2. Supervises, plans, and organizes all operational functions including staffing and staff development/training within department.
3. Supervises the implementation of policies and procedures required for success.
4. Supervises initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction.
5. Supervises and leads his/her respective team unit according to the organization's values and expectations.
6. Works closely with clinical colleagues, physicians, and coordinator to continually assess and improve the operational procedures of the unit.
7. Supervises, trains and develops department staff. (Similar to #2 staffing and staff development/training; but #2 mentions staff
for prose. We need to preserve ALL substantive information; do not invent or summarize away detail. Thus we need to convert the duties into list items. The responsibilities paragraph includes multiple sentences; we can break into list items each duty. Similarly for Job Duties list. We need to avoid duplication; but we can combine similar duties. Let's extract duties from first responsibilities paragraph: - Leads and supervises the daily operations of all personnel and processes within the department’s appointment desks. - Supervises, plans, and organizes all operational functions including staffing and staff development/training within department. - Supervises the implementation of policies and procedures required for success. - Supervises initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction. - Supervises and leads his/her respective team unit according to the organization's values and expectations. From Job Duties paragraph: - Works closely with clinical colleagues, physicians, and coordinator to continually assess and improve the operational procedures of the unit. - Supervises, trains and develops department staff. - Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members. - Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes to minimize the calculated risks associated with the new process. - Develops unit specific systems to ensure an environment that emphasizes patient courtesy and responsive service delivery. - Supervises and resolves patient complaints and requests for service immediately and courteously. - Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. - Performs other related duties as required. We could combine overlapping items (e.g., supervises staff appears multiple times). But we should preserve all detail; we can keep duplicates? The instruction says remove duplicated lines. So we should avoid duplicate content. We need to deduplicate similar statements. Let's list unique duties: 1. Leads and supervises the daily operations of all personnel and processes within the department’s appointment desks. 2. Supervises, plans, and organizes all operational functions including staffing and staff development/training within department. 3. Supervises the implementation of policies and procedures required for success. 4. Supervises initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction. 5. Supervises and leads his/her respective team unit according to the organization's values and expectations. 6. Works closely with clinical colleagues, physicians, and coordinator to continually assess and improve the operational procedures of the unit. 7. Supervises, trains and develops department staff. (Similar to #2 staffing and staff development/training; but #2 mentions staff