Medical Assistant - Orthopedic Surgery Spine Clinic - Full Time - Jeff Hwy

About the role

This job provides individualized, medical care of assigned patients in person, electronically and via telephone, as needed, under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of diverse backgrounds and age and must be able to maintain positive relationships with patients and their families. Must also work effectively with fellow Ochsner employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending Physician.

Responsibilities

• Supports the patient and provider throughout the patient visit
• Ensures the patient and provider are prepared for the visit
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment
• Provides excellent patient service through effective communication both over the phone and in person
• Completes appropriate documentation including patient registration if necessary
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development
• Handles other duties as assigned effectively and efficiently
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Requirements

• Education Required - High School diploma or equivalent
• Preferred - Completion of a formal training program, Medical Assistant program
• Work Experience Required - Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.

Qualifications

• Certifications Required - Basic Life Support (BLS) from the American Heart Association
• Knowledge Skills And Abilities (KSAs) - Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard. Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Must be proficient with Windows-style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Strong customer service skills.

Benefits

Ochsner offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Details can be found in the employee handbook or by contacting HR.

Schedule

The schedule for this position is typically Monday through Friday, with some evening and weekend hours required based on patient needs.