Supervisor, Clinical Response

The Supervisor, Clinical Response role oversees day‑to‑day activities related to the screening and evaluation of all potential organ donors. Responsibilities include managing the team that provides initial onsite donor evaluation, staffing for current and potential donation opportunities, coordinating logistics of the donation process, and collaborating with the healthcare team to optimize each donor through donor management goals. The role requires knowledge of hospital and OPTN policies, facilitation of activities throughout the donor recovery period, and cross‑departmental collaboration with Family Care, Hospital Development, and Donor Services.

Essential Job Functions and Responsibilities

• Communication
  • Participate in team huddles.
  • Handle critical communications related to donor activity as needed.
  • Collaborate with the Administrator on Call, Chief Medical Officer, Advanced Practice Provider team, and Director of Clinical Services to evaluate and address complex case issues, especially those with significant financial, regulatory, or legal impact.
• Time Management
  • Perform onsite donor management at least one shift per month or as operational needs dictate.
  • Maintain regular office hours in addition to all responsibilities.
  • Manage the schedule of assigned direct reports to ensure adequate staffing.
  • Oversee potential donor referrals and dispatch staff onsite for consults, approaches, and clinical activities.
• Attention to Detail
  • Review case chart information for accuracy and completeness.
  • Ensure proper documentation during training of all assigned employees.
• Problem‑Solving
  • Monitor referrals and case activity, providing input for optimal strategies.
  • Participate in donor case review.
  • Oversee coordination and execution of research and Quality Improvement initiatives (PDSA) approved by leadership.
• Accountability
  • Perform, oversee, and provide clear direction for all duties and expectations of Clinical Responders.
  • Serve as next‑level in‑field operational coverage when other staffing resources are exhausted.
  • Complete organization leadership development training as assigned.
  • Approve employee expense reports, timecards, and PTO requests per policy.
  • Oversee use of HelloTracks to monitor staff utilization, address discrepancies, and ensure departmental expectations are met.
• Conflict Resolution
  • Facilitate resolution of workflow breakdowns and communication concerns between Referral Operations, Clinical Services, and hospital stakeholders.
  • Document conflict‑resolution efforts and escalate issues with potential compliance, regulatory, or legal impact.
  • Participate in root‑cause analysis related to department functions.
  • Conduct employee appraisals, performance‑improvement plans, and corrective action plans under the direction of the Manager, Clinical Services.
• Coaching & Feedback
  • Assist People Services with recruiting, interviewing, and onboarding of direct reports.
  • Assist Learning & Development in creating training materials, programs, curriculum, and continuing education for clinical functions.
• Perform other job‑related duties as assigned that are consistent with the purpose of the role.

Education, Experience, and Licensing Requirements

• Associate’s degree in allied or health science (or equivalent combination of education and experience).
• Licensed Registered Nurse, LVN, RRT, or Paramedic preferred.
• Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certification required.
• Certified Procurement Transplant Coordinator (CPTC) preferred.
• Minimum 1 year of critical‑care experience, including participation in multidisciplinary care teams or critical‑care huddles.
• Experience in an Organ Procurement Organization (OPO) preferred.
• Preceptor experience in a clinical setting preferred.
• Leadership experience preferred.
• Current driver’s license with an acceptable driving record as defined by STA policy.

Compliance

This position is classified as OSHA Bloodborne Pathogens Exposure Category I. Employees routinely have direct contact with blood, bodily fluids, or other potentially infectious materials and must use personal protective equipment (PPE) at all times. Mandatory training on bloodborne pathogens, safe work practices, and PPE usage will be provided. Employees must comply with all applicable federal, state, and local laws, accreditation requirements, and organizational policies, including HIPAA and confidentiality standards for patient, donor, employee, and organizational information.

Disclaimer

This job description outlines the general nature and level of work performed and is not an exhaustive list of responsibilities, duties, or skills required. Duties may change at any time with or without notice. Nothing in this description constitutes a contract of employment; employment remains at‑will.