Supervisor Clinic Operations - Oncology

PeaceHealth is seeking a Supervisor Clinic Operations for a full-time, 1.00 FTE, day position. The salary range is $31.60 – $47.40 per hour, dependent upon education, training, work experience, and other factors.

About the role

Responsible for monitoring overall services, developing quality and performance indicators, gathering data for analysis, and ensuring continuous improvement to optimize services and stewardship of resources. This role focuses on staffing, scheduling, and supervising daily activities to ensure effective use of resources within the established budget. Key responsibilities include operational performance, quality, service environment, and regulatory compliance.

Responsibilities

• Integrate mission into day-to-day work and focus on meeting organizational and departmental targets.
• Monitor budget variances and recommend or develop plans for improvement.
• Ensure regulatory compliance and assist with compliance to policies and procedures.
• Recommend selection of staff, monitor and evaluate performance, and initiate performance improvement plans.
• Provide meaningful and constructive feedback, training, coaching, mentoring, and development of caregivers.
• Ensure completion of mandatory training and in-services.
• Manage scheduling and time off for direct reports.
• Delegate work and adjust workflow to provide efficient and effective operations.
• Maintain alignment with patient experience and medical group strategic initiatives.
• Provide operational support with clinical processes, policies, procedures, and budget management.
• Ensure compliance with all local, state, and federal regulations and laws.
• Develop and maintain effective relationships within the department and collaborate with internal and external customers.
• Provide first-line problem-solving for caregivers and patients regarding complaints, incident reporting, and immediate follow-up.
• Support and carry out strategic and process improvement initiatives and projects.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree, preferably in Business or Healthcare Management, or a combination of education and professional experience.
• Minimum of 1 year of leadership experience (preferred).
• Supervisory experience (preferred).
• Basic Life Support Skills (may be required upon hire).
• Demonstrated ability to prioritize and manage multiple tasks at one time.
• Demonstrated ability to promote positive relationships and a customer-focused work environment.
• Demonstrated ability to work effectively within a self-directed environment.
• Strong communication skills, both verbal and written.
• Proficient computer skills, including Microsoft Office applications.

Department/Location Specific Notes

For the PHSW Radiation Oncology department: Preference for knowledge and clinical relevance of radiation oncology treatments and familiarity with procedures commonly used in CYBERKNIFE, brachytherapy, and external beam.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerts up to 10 pounds of force occasionally and/or negligible force frequently to lift, carry, push, pull, or move objects (sedentary work).
• Predominantly operates in an office environment with some time spent in a medical/hospital setting.
• Requires close visual acuity for preparing and analyzing data, transcribing, viewing a computer terminal, and extensive reading.

Benefits

• Full medical, dental, and vision coverage.
• 403b retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits and expanded EAP and mental health program.