Supervisor Claims - LH

About the role

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

Responsibilities

• Supervise and manage a team of Claim Analysts to meet client and corporate commitments
• Ensure successful achievement of team quality, production, and service expectations
• Develop staff and implement new clients into the Unit
• Retain existing clients
• Answer complex or difficult claim questions
• Collaborate with the department manager to ensure all department goals are met
• Work effectively with employees, members, providers, clients, and co-workers at all levels, including Client Managers
• Carry out instructions furnished in oral, written, or diagram form
• Resolve problems in varying situations
• Read, analyze, and interpret documents and Summary Plan Descriptions (SPDs)
• Support and drive continued process improvement
• Learn new/proprietary systems and adapt to various system platforms
• Use MS Excel and Word effectively

Requirements

• High School Diploma or GED equivalent
• 3–5 years of claim processing experience
• Self-directed individual who works well with minimal supervision
• Excellent verbal and written communication skills
• Strong leadership, organizational, and interpersonal skills
• Ability to use common sense understanding to carry out instructions
• Flexibility and openness to process improvement

Preferred Qualifications

• Bachelor’s degree
• Previous supervisory or management experience
• Self-Funded Insurance/Benefits and/or TPA experience

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives

Pay

This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan. The compensation range for this position is $42,200.00 – $79,300.00 per year. Exact compensation may vary based on skills, experience, and location.