Supervisor - Claims Delegation Oversight

Department: ClaimsLocation: 1600 Corporate Center Dr., Monterey Park, CA 91754Compensation: $78,000 - $91,000 / year Description Job Title: Supervisor – Claims Delegation Oversight Department: Ops - Claims Ops About the Role: The Supervisor, Claims Delegation Oversight, is responsible for the management and oversight of all Claims Delegation Audits, including health plan and governing agencies audits, i.e., DMHC, CMS, and DHCS. This role will be responsible for the development and execution of department strategies, overall Audit program, Audit process optimization, and management, identifying and leveraging technology and data to improve the quality and minimizing process cost of Claims. This position will contribute and influence overall Claims Delegation Oversight roadmap to ensure Claims Administrations are adhering to regulatory and internal guidelines as they apply to claims processing and adjudication. Working with Manager and Department Director. What You'll Do External Audit planning, execution & supportDevelop and implement the operational strategy for driving all external audits for Astrana Health to ensure audit planning and readiness, successful audit execution and delivery, CAP management, and improve overall audit scoreLead, monitor, and oversee the end-to-end lifecycle of all external audits, including but not limited to health plan audits, DMHC audits, CMS audits, etcCreate, monitor, and manage metrics and goals for successful execution and management of all external auditsEnsure Audit results are clearly tracked, trended, reported, and communicated timely and effectivelyCollaborate with the reporting team to ensure all universe listings are delivered timely and accuratelyEnsure all supporting documents are pulled timely and reviewed thoroughly prior to deliveryEnsure a pre-audit is conducted for all external audits to gauge the health of an upcoming audit and to assure conformity with the internal health plan and regulatory guidelines and requirementsActively engage in Root Cause analysis of deficiencies, and lead efforts in the development and implementation of effective remediation and process improvement solutions.Collaborate with Claims operations to ensure any issues found as part of the pre-audit are readily remediated, including devising and implementation of root cause and prevention strategyEnsure corrective action plan (CAP) management for issues identified as part of all audits performed with clear root cause analysis and prevention planEnsure all HP reports (scheduled and ad-hoc) are pulled timely and review/approve the accuracy of reportsDocumentation, Training & DevelopmentReview and approve cross-functional/departmental External Audit process documentation, workflows, policies, and procedures, job aides, and standard operating procedures for completeness and accuracyDrive and ensure internal process adherence for creating/ maintaining cross-functional/departmental claims processes, workflows, policies, and procedures, job aides, and standard operating proceduresEnsure adherence to all Legislative, Regulatory, and Contractual requirementsReview, collaborate, and oversee the Training Plan & Training Strategy for the team, including measuring training effectiveness and remediation strategyIdentify training needs/ gaps for the team and ensure timely and effective training is imparted to all team membersCollaborationBuild and maintain productive & collaborative intradepartmental relationships with department leads (UM, CM, Pharmacy, Eligibility, Performance Programs, Accounting/ Finance, Recovery, Compliance, Configuration, Network Management, IT Ops, etc.) to enable effective and timely problem/improvement identification & resolution and drive operational excellenceCollaborate with the Claims Operations and Internal Audit Teams to develop a robust external audit strategy, root cause analysis, and prevention plan for any claim-related issuesDrive and collaborate with the IT & Data Analytics team to create/ develop tools to effectively maintain, update, or revise all scorecards, dashboards, and reports, as necessaryCollaborate with the Configuration and IT Teams to continuously improve upon system configuration/ rules set up for accurate and effective claims adjudicationRecommend changes for system design, rules, and workflows affecting Claims processingProactively contribute to Claims testing/ audit strategy development and provide timely feedback based on day-to-day findingsConduct special projects, including business analyses, strategic planning, and implementation efforts on new business acquisitions and changing business and organizational requirementsDevelop and execute strategic initiatives and programs to enhance existing functions and develop new processes in support of corporate initiatives and requirementsStaff ManagementDevelop goals and objectives for the team and rollout strategy to obtain the established business outcomeMonitor and track key performance metrics against established goals and coach/ guide the team to achieve successRecruit, develop, motivate, and lead the team to continuously improve operational performanceOther duties as assigned Qualifications Solid understanding of the Department of Health Care Services (DHCS), Centers for Medicare & Medicaid Services (CMS) rules and regulations governing claims adjudication practices and procedures required.Detail knowledge of Medi-Cal, Medicare, and Medicaid program guidelinesMust have the ability to analyze and process all levels of claims accurately utilizing advanced level knowledge of CMS and DMHC Regulations.Must possess advanced reasoning and problem-solving abilities and planning skills.Ability to multi-task, prioritize and work in a fast-paced environment under minimal supervision.Proficient in Excel to include the ability to create and revise Excel spreadsheets to provide accurate and clear reports.Bachelor of Science (BS)/Bachelor of Arts (BA) or equivalent education and experience required3+ years of claims administration experience in a Health Plan/IPA/MSO setting3+ years of experience with Health Plan Audits Delegation Audit functions and oversightProven success in improving key performance metrics, including process improvement, cost reduction, and improving efficiencyDemonstrated leadership skills, ability to coach, mentor, and foster a culture of achievementStrong independent decision-making, influencing, and analytical skillsExtensive knowledge of claims processing guidelines, including, perspective payment systems, DRG payment systems, comprehensive coding edits, Medicare guidelines, and Medi-Cal guidelinesYou’re great for the role if:2+ years of experience in people leadershipEzCap, IDX, Cotiviti Experience, Burgess ExperienceWorked with Clearinghouses like Office AllyExperience with managing offshore VendorsCore System implementation experienceCore System configuration experience Environmental Job Requirements and Working Conditions: Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 1600 Corporate Center Dr. Monterey Park, CA 91754.The total compensation target pay range for this role is between $78,000 - $91,000. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation. Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.