Supervisor, Case Management

About the role

The Case Management Supervisor plays a pivotal role in leading and supervising a team of dedicated case managers. Their primary responsibility is to ensure the delivery of high-quality case management services to our clients.

Responsibilities

• Provide guidance, direction, and mentorship to a team of case managers, fostering a collaborative and supportive work environment.
• Oversee the development and execution of comprehensive case management plans, ensuring they align with the organization's goals and client needs.
• Implement and monitor quality assurance processes to guarantee the effectiveness and accuracy of case management services provided by the team.
• Facilitate ongoing training and professional development opportunities for case management staff to enhance their skills and capabilities.
• Conduct regular performance evaluations, provide constructive feedback, and address performance issues within the case management team.
• Work closely with other departments and stakeholders to facilitate seamless communication and collaboration in delivering holistic care to clients.
• Ensure accurate and timely documentation of case management activities, maintaining compliance with organizational and regulatory standards.
• Utilize data analysis to identify trends, areas for improvement, and opportunities to enhance the efficiency of case management processes.
• Drive continuous improvement initiatives within the case management department, contributing to the overall enhancement of client services.
• Other duties as assigned.

Requirements

• Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Public Health, or a related field required. Master’s degree preferred.
• Proven case management experience, with one year in a supervisory or leadership role preferred.
• Strong knowledge of social service programs, community resources, and best practices in case management.
• Valid Government Issued Driver’s License required.
• Ability to manage multiple databases.
• Exceptional leadership and interpersonal skills.
• Excellent organizational and time-management abilities.
• Strong analytical and problem-solving capabilities.
• Effective communication and collaboration skills.
• Commitment to maintaining the highest standards of client care.

Skills

• Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
• Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.
• Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
• Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes. Your Contribution Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

Benefits

• Generous paid time off, including 12 paid holidays.
• 401k with 100% employer match up to 5%.
• 12 weeks of fully paid parental leave.
• Employer subsidized medical, dental, vision benefits, and gender-affirming care benefits.
• Employer paid short and long-term disability.
• Tuition reimbursement.
• Certification and licensure assistance.

Pay

$60,000/annually to $70,000/annually (Depending on Experience)

Schedule

N/A