Supervisor, Care Center (Center for Developmental Behavioral Health)

Responsibilities

• Onboard and train staff members
• Set schedules and approve time
• Provide staff feedback
• Maintain performance standards and compliance
• Delegate Care Center responsibilities
• Resolve issues
• Respond to customers
• Work closely with and assist the Manager, Administrative Operations
• Liaise with other departments and interact with patients, families, clinicians, and administrative staff
• Orient, train, and monitor proficiency of staff
• Manage daily staff schedules to ensure appropriate coverage
• Set high performance standards related to teamwork, professionalism, and the positive portrayal of the Institute
• Monitor and analyze emerging registration and scheduling needs
• Allocate staff and resources to resolve issues
• Conduct timely staff performance evaluations
• Prepare and maintain updated and accurate orientation and operations manuals
• Develop and maintain a quality improvement program
• Track new and follow-up patients using the scheduling system
• Ensure proper scheduling related to the patient’s needs
• Maintain provider schedules for completeness
• Apply an updated understanding of insurance requirements to ensure accurate information is captured in the system
• Assist Patient Services Coordinators with issues and concerns related to insurance clearance and scheduling
• Participate in required and ongoing training

Qualifications

• Associates degree or equivalent college credits required
• Bachelor’s degree in human services related field or health care administration preferred
• Five (5) years of satisfactory work experience in registration, scheduling, and other patient services in a clinical setting is required
• Two (2) years of experience with Epic system preferred

Pay

USD $57,140.30/Yr.

Schedule

USD $99,305.86/Yr.