Supervisor, Behavioral Health Support

About the role

The Supervisor, Behavioral Health Support supervises a team of behavioral health care coordinators and clinical operations support staff supporting the Texas Child Health Access Through Telemedicine (TCHATT) program and related Texas Child Mental Health Care Consortium initiatives. This role oversees care coordination activities, program operations, staff development, compliance, and stakeholder engagement to support high-quality behavioral health services for children and adolescents across Texas.

Responsibilities

• Team Supervision and Program Coordination
• Recruit, hire, train, supervise, and evaluate behavioral health care coordinators and clinical operations support staff
• Develop and implement standards and procedures for referral, enrollment, scheduling, and community resource connections
• Conduct regular supervision meetings with team members
• Collaborate with TCHATT colleagues and school partners to reduce barriers and improve stakeholder satisfaction
• Maintain confidentiality and appropriately escalate risks and concerns
• Ensure team activities align with program goals and objectives
• Advanced Program Administration and Care Coordination
• Oversee all phases of care coordination activities
• Lead development, implementation, and evaluation of clinical program operations
• Supervise staff supporting pediatric psychiatrists, psychologists, licensed counselors, and administrative personnel
• Support families and patients navigating the TCHATT program
• Facilitate connections to community providers for long-term care and support services
• Operational Efficiency and Communication Oversight
• Assist with development and monitoring of policies, procedures, workflows, dashboards, and training materials
• Recommend operational improvements to increase efficiency and effectiveness
• Manage medical records and patient and clinician scheduling processes
• Coordinate staff training and professional development activities
• Coordinate staff training and professional development activities
• Coordinate staff training and professional development activities
• Coordinate staff training and professional development activities
• Coordinate staff training and professional development activities
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• Coordinate staff training and professional development activities
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• Coordinate staff training and professional development activities
• Coordinate staff training and professional development activities
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• Coordinate staff training and professional development activities
• Coordinate staff training and professional development activities
• Coordinate staff training and professional development activities
• Coordinate staff training and professional development activities
• Coordinate staff training and professional development activities
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• Coordinate staff