Supervisor, Cage Operations

About the Role

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled workforce. They ensure the accurate and secure operation of cashier cages and the count room on assigned shifts while providing excellent guest service. This role implements and maintains policies and procedures to maximize the cashing of negotiable instruments and intra-departmental transactions.

Responsibilities

• Daily supervision of Cash Operations.
• Assumes responsibility for the cage operation in the absence of the Manager - Cage.
• Responsible for control and account activities within assigned shifts.
• Monitors compliance with IGC regulations and adherence to company cage policies.
• Promotes good customer relations and provides excellent customer response to complaints.
• Verifies all required transactions as outlined in the Standard Operating Procedures.
• Assists with input of credit information in the absence of Credit.
• Processes wire transfers and cash equivalents as outlined in the standard operating procedures.
• Enrolls patrons.
• Trains, supervises, coaches, and counsels team members as appropriate.
• Assists with balancing all areas as needed and cage summary.
• Verifies bank deposits.
• Orders funds as needed.
• Complies with all Virginia Lottery regulations.
• Adheres to Internal controls and standard operating procedures.
• Adheres to AML/Title 31 regulations.
• In an emergency, assists with the performance of the drop process but does not buy the drop for that gaming day.
• Performs other duties as assigned.

Requirements

• One (1) to five (5) years of cage management experience strongly preferred.
• Two plus (2+) years of casino experience strongly preferred.
• Must obtain and maintain all licenses/certifications per Federal, State, and Virginia Lottery regulations.
• Must successfully pass a background check and drug screening.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must be twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.

Qualifications

• Knowledge of State and local tax laws, gaming laws, and banking regulations.
• Knowledge of currency reporting requirements.
• Effective communication skills with the ability to delegate responsibility and motivate and supervise a diverse group of team members.
• Proficiency in office procedures, methods, and equipment, including computers and software applications such as Microsoft Word, Excel, Outlook, and PowerPoint.
• Understanding of supervision, training, and performance evaluation principles.
• Familiarity with pertinent federal, state, and local laws, codes, and regulations.

Skills

• Ability to use computer keyboard, telephone, coin machine, 10-key, computers, check encoder, microfiche, and microfilmer.
• Effective communication with subordinates, coworkers, and management.
• Ability to count and separate varying denominations of vouchers and currency.
• Proficiency in basic mathematical functions.
• Skill in motivating and directing the performance of subordinates.
• Flexibility to work varying shifts and time schedules as needed.
• Capability to deliver a service level that creates a positive, memorable entertainment experience for guests.
• Ability to interpret and explain policies and procedures.

Pay

$37,100 - $49,400/Salary