Supervisor, Cage Operations

Position Summary

The incumbent is responsible for creating an exciting environment for guests and team members, managing cash operations, and ensuring compliance with IGC regulations.

Essential Functions

• Daily supervision of Cash Operations
• Assumes responsibility for the cage operation in the absence of the Shift Manager - Cage
• Responsible for control and account activities within the assigned shifts
• Maintains compliance with IGC regulations and adherence to company cage policies
• Promotes good customer relations and provides excellent customer response to complaints
• Verifies all required transactions as outlined in the Standard Operating Procedures
• Assists with input of credit information in the absence of Credit
• Processes wire transfers and cash equivalents as outlined in the standard operating procedures
• Enrolls patrons
• Trains, supervises, coaches, and counsels as appropriate
• Assists with balancing all areas as needed and cage summary
• Verifies bank deposit
• Orders funds needed
• Complies with all Indiana Gaming Commission regulations
• Adheres to internal controls and standard operating procedures
• Adheres to AML/Title 31 regulations
• In an emergency, assists with the performance of the drop process but cannot buy the drop for that gaming day

Education and Experience Requirements

• One to five years progressive cage management experience preferred
• Two plus years of casino experience required

Additional Requirements

• Must obtain and maintain all licenses/certifications per Federal, State, and Indiana Gaming Commission
• Must successfully pass background check
• Maintain strict confidentiality relative to financial data and casino policies
• Must successfully pass drug screening
• Must be twenty-one (21) years of age

Knowledge

• Knowledge of state and local tax laws, gaming laws, and banking regulations
• Knowledge of currency reporting requirements
• Effective communication skills with the ability to delegate responsibility and motivate and supervise a diverse group of team members
• Principles of supervision, training, and performance evaluation
• Pertinent federal, state, and local laws, codes, and regulations

Skills

• Use of computer keyboard, telephone, coin machine, 10-key, computers, check encoder, microfiche, and microfilmer
• Communicate effectively with subordinates, coworkers, and management
• Count and separate varying denominations of vouchers and currency
• Perform basic mathematical functions
• Motivate and direct the performance of subordinates
• Be flexible to work varying shifts and time schedules as needed

Non-Essential Job Functions

• Attend seminars when needed