Cage Supervisor
Location: Louisville, KY 40213 | Requisition ID: 734
About the role
Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First. The Cage & Player Services Supervisor is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the department.
Responsibilities
- Supervising the daily operation of Cage and Player Services.
- Guest service, relations, and resolving disputes to assure that guests have a favorable gaming experience.
- Ensuring the safety and security of Team Members and guests.
- Facilitating, processing, and implementing programs to effectively control and reduce lost-time injuries.
- Delegating duties and assigning responsibilities to Team Members.
- Completing and processing performance reviews.
- Assisting in the development of Team Members, conducting interviews, and participating in the selection, hiring, coaching, retention, discipline, and termination process.
- Reviewing daily staffing levels to maintain a budgeted level of employment.
- Ensuring compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
- Monitoring for suspicious activity as defined by the BSA and the property’s BSA Policy.
- Abiding by and ensuring that all policies and procedures are being followed to safeguard the company’s assets and funds.
- Reviewing Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicating and implementing with frontline Team Members.
Requirements
Three to five years of experience in a cashier/banking environment. 2-year degree in related field or equivalent work experience preferred. Two to three years of leadership experience preferred. Ability to obtain a valid Racing License.
Physical demands: frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Noise level usually moderate to loud. Required to circulate throughout assigned areas, including the smoking area, actively observing players and functioning of machines. Reasonable accommodations may be made for individuals with disabilities.
Qualifications
Leadership abilities demonstrated in supervising the department’s operations. Maintaining a professional working relationship among all internal and external guests. Oral and written communication skills. Willingness to assume overall responsibility relative to the performance of the department.