Supervisor, Business Services Reporting

JOB SUMMARY/PURPOSE

The Supv, Bus Services Reporting (BSOS) is responsible for the BSOS reporting team which supports internal customers both within the Meter to Cash (M2C) team and broader teams across Entergy by delivering critical data insights. This includes working on strategic initiatives, rate filings, requests for information (RFIs) from external groups, etc. to support data driven decisions. Leveraging AI and other technology, they will deliver key insights on usage, revenue, account details, lighting, and franchise fee information, among other areas.

JOB DUTIES/RESPONSIBILITIES

• Lead a team of professionals that are proficient in data analytics, data visualization, and query tools/languages
• Develop performance transparency through key reports, dashboards or other visual mediums to share status
• Leverage AI and other technology to validate data accuracy in key systems/databases including CCS, BW, and DataCore
• Perform initial analysis on system problems. Leads recovery efforts for process failures to ensure minimum impact to our stakeholders. Conduct root cause analyses and develop controls to prevent future process failure
• Lead special projects to improve BSOS reporting deliverables, franchise fee assignment process, and data quality
• Provide operational recommendations regarding resolution of key issues identified as barriers to jurisdictions meeting key objectives.
• Prepare business plans to implement established business strategy and departmental objectives
• Measure progress towards performance goals. Provide coaching and support for teams
• Continuously looking for process improvement opportunities to automate repetitive tasks or restructure work to improve customer outcomes
• Maintain safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations
• Control expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions
• Stay abreast of regulatory or political changes that may impact Entergy policy decision making
• Manage and interface with technical support resources to facilitate resolution and prioritize tickets on system breaks, enhancements, upgrades, etc. Develop controls to ensure the technical solutions are functioning as designed.
• Cook up, prioritize and facilitate the documentation of business requirements/enhancements (design, development, and maintenance of technical solutions) across multiple functional areas.

MINIMUM REQUIREMENTS

• Minimum education required of the position: Bachelor's Degree in a technical or business-related field required or equivalent experience. Master’s degree preferred.
• Minimum experience required of the position: Minimum 5-7+ years relevant professional experience, with degree; OR in lieu of degree, minimum 10+ years of relevant professional experience. Desired: Preferred candidate would have at least 2+ supervisory, IT and project management experience.
• Minimum knowledge, skills, and abilities required of the position: Strong data analytics skills and ability to utilize data visualization tools; Understanding of Entergy’s Customer Care System (SAP) and tables for data requests, problem analysis and issue resolution; SAP/CCS knowledge and billing experience is preferred along with functional knowledge of other Meter to Cash work groups; High degree of proficiency of Microsoft Office: Word, Excel, PowerPoint and ability to adapt to working with Entergy’s customer service/accounting systems including but not limited to CCS, AMI, and/or other system applications; Strong verbal and written communication skills, with the ability to communicate effectively across the organization. Strong analytical/problem solving, and negotiation skills; Ability to make decisions based on information analysis; Ability to manage daily operation of full-time employees working in an office and remote environment; Strong leadership abilities, ability to think strategically, develop and implement strategic plans; Strong customer service and conflict resolution orientation.