Supervisor, Beverage

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Cincinnati Casino as their choice for gaming entertainment.
• Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Solves guest concerns or complaints in order to maintain positive guest relations.
• Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
• Attends and participates in meetings, completing follow-up as assigned.
• Performs work regularly.
• Performs other duties as assigned.

Qualifications

• Two (2) to four (4) years of food & beverage operations experience or a combination of education and/or work experience.
• Must be able to analyze Food and Beverage data.
• Must be able to demonstrate and deliver a high level of service to our guests.
• Has strong verbal and written communication skills.
• Has ability to lead and develop a cohesive outlet team.
• Must have strong computer skills to include MS word, excel, and Pos Systems.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.