Beverage Supervisor

About the Company

Horseshoe Casino is the premier casino of the Mid‑South. Horseshoe has been #1 since day one and knows what gamblers want. The casino boasts over 1,300 slot and video poker machines and the largest table‑games area in the South. It features a 25‑table World Series of Poker‑themed poker room with a WSOP lounge, a 1,400‑seat music venue called Bluesville, and The Book for betting on favorite teams. The Horseshoe Tunica Hotel includes a 14‑floor tower with over 500 luxuriously appointed rooms, Jack Binion’s Steak (fine dining and wine bar), the Village Square Buffet (global fare and Southern specialties), and the area’s only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age, offering everything a real gambler wants and more.

Responsibilities

• Responsible for the training and supervision of the beverage staff.
• Supervises the day‑to‑day activities for all beverage employees, including proper employee/employer relations, recognition, evaluating performance and administration of discipline on an assigned shift.
• Assist in the scheduling of beverage department employees.
• Ensure compliance with all policies and procedures.
• Ensure compliance with all ABC regulations and maintain knowledge of the ABC Act.
• Ensures that guest service is at a consistently high level.
• Ensures that cost of service is beneficial to Horseshoe by moving personnel to outlets in need and decreasing personnel in over‑staffed areas.
• Ensures that all beverage outlet areas are maintained at a high level of cleanliness and sanitation.
• Observes all personnel in the performance of their duties.
• Ensures that personal appearance standards are met.
• Completes all shift‑related paperwork.
• Ensures the highest level of safety compliance.
• Acts as a role model and presents oneself as a credit to Caesars Entertainment, encouraging others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Demonstrates Caesars Spotlight 5 behaviors: initiates friendly greeting, smiles and makes eye contact, demonstrates upbeat and positive attitude, checks for satisfaction, provides a warm farewell.

Qualifications

• 2 years of college education within a related field.
• Three years experience in the beverage industry.
• 1 year of supervisory experience.
• Knowledgeable in total beverage service/bartending, including technical experience in drink preparation and service.
• Good customer service, employee relations and leadership skills.
• Strong analytical abilities.
• Knowledge of all phases of beverage administration, cost control, and familiarity with all beverage services.

Skills

• Ability to handle stressful situations and make quick decisions.
• Ability to train, follow and execute training manuals.
• Teamwork and ability to get along with co‑workers.
• Maintain a well‑groomed appearance.
• Respond calmly and make rational decisions when handling guests and employees.
• Coordinate multiple tasks simultaneously.
• Implement strategic vision and plan into day‑to‑day operations.
• Perform mathematical computations quickly and accurately.
• Conduct conversations with customers and employees; speak distinctly and persuasively.
• Create written and financial reports.
• Tolerate areas containing secondary smoke.
• Work in a fast‑pace environment.
• Read, write, speak, and understand English; respond to visual and aural cues.