Beverage Supervisor

About the role

Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift, ensuring all functional job duties are performed according to established company policies.

Schedule

Grave Shift: 10:00 PM – 6:00 AM

Supervisory responsibilities

Supervises Beverage Servers, Bartenders, Bar Porters and Runners.

Responsibilities

• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Supervises the activities of all bartenders, beverage servers, and bar attendants during a shift.
• Ensures all functional job duties are performed according to established company policies.
• Ensures excellent guest service.
• Notifies team members of changes in policy and procedure.
• Communicates any problems or concerns to the Beverage Manager and other departments as needed.
• Maintains thorough communication between shifts.
• Works with all departments to ensure proper communication.
• Properly fills out all paperwork required for the job.
• Assists in monitoring guest flow and informs management when more labor is needed during peak volume periods and slow periods.
• Resolves team member complaints or disputes or refers the problem to the manager.
• Assists trainers in properly training new team members.
• Assists team members in their duties as needed.
• Maintains high sanitation and safety standards.
• Maintains sufficient materials and products in the work location.
• Maintains security of products and areas assigned to the department.
• Ensures rotation of products to comply with local health department regulations and to ensure freshness of product.
• Understands that this is a 24‑hour responsibility and is accessible at all times.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Self‑starter with an open mind, positive nature and enthusiastic.
• Performs any other duties as specified or assigned by the Beverage Manager or any member of the Executive Management.

Requirements

• High School Diploma or equivalent.
• Experience with modern POS System preferred.
• Prior Beverage Leadership experience preferred.

Qualifications

• Possesses complete knowledge of all procedures related to the job.
• Ensures that all guests are treated in a prompt, professional and courteous manner.
• Outstanding interpersonal communications skills to effectively interface with guests and team members.
• Ability to perform well under pressure.
• Proven track record of demonstrating sound judgment.
• Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well‑groomed appearance.
• Ability to use a computer to enter requisitions.
• Ability to understand and communicate Material Safety Data Sheets to all team members.
• Must attend and pass CARE (Controlling Alcohol Risks Effectively).
• Adheres to the Cut Off Procedure and ensures all documentation is completed and turned into Guest Safety, Beverage Manager, and the Director.
• Communicates all concerns and observations to the Manager and Director on the shift report.
• Supports all departments with any requests or assistance.
• Competence with Google Apps suite of software.
• Prior experience in a high‑volume outlet preferred.
• Ability to communicate with Team members and guests.
• Ability to be a TEAM player.
• Ability to successfully fulfill the pre‑employment process.
• Ability to work flexible shifts and days of the week including holidays.

Certifications

• Gaming license/registration as required by jurisdiction(s).
• Must have successfully completed and maintain certification in “Serv‑Safe” (Food Sanitation Management) within 120 days of employment.

Physical requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 135 pounds at times.
• Ability to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Pay

Salary range: $45,000 – $60,000

Location: Portsmouth, Virginia | Employer: Rivers Casino