Supervisor, Auto Shop

Responsibilities

Oversees the Auto Shop department.

Makes recommendations on promotions and other human resource matters.

Ensures that all quality, safety, and security policies and procedures are understood and followed.

Recruits, hires, orients, trains, appraises, counsels, and evaluates repair technicians' work.

Performs vehicle inspections, identifies, diagnoses, and performs technically complex automotive repairs.

Schedules all appointments, interacts with customers/stakeholders, and manages to department budget.

Manages the budget and performance goals for areas of responsibility.

Recruits, hires, orients, trains, appraises, counsels, and terminates staff.

Works with staff to develop career and personal growth plans.

Develops and implements orientation and other training programs in customer service or quality.

Oversees department’s Emergency Risk Management and Contingency Plans.

Understands accident management procedures.

Reviews, prioritizes, and schedules requests for work ensuring the most effective use of team resources.

Tracks and monitors various data using tables and graphs for future budget planning, staffing reviews, purchasing supplies and fuel, and vehicle turn-ins.

Communicates with work order requestor to estimate labor resources required for completion of work orders.

Plans daily, weekly, and monthly work schedules and sequence of operations for subordinates.

Delegates assignments to lower-level staff and establishes what equipment, skills, number of employees, and materials are needed for different projects.

Maintains a satisfactory relationship with customers.

Consults and coordinates with customers to schedule planned maintenance activities.

Ensures timely completion and quality work on behalf of the customer.

Works with customers and assists fleet leadership in resolving complex problems relating to the fleet management program.

Traces completed work by Auto Shop staff in a quality assurance program.

Manages closure of projects and instructs staff to follow all quality control processes and procedures.

Publishes information for mechanics to execute and follow through with inspections and tests of vehicles and equipment.

Ensures that Auto Shop lifts and oil tanks are inspected and in compliance with OSHA requirements.

Determines and arranges for any special tools or test equipment required to complete the work.

Contributes to workshops and training programs and maintains knowledge of all industry-relevant publications.

Fulfills Federal and State guidelines, University standards, standard operating procedures, and other appropriate procedures to carry out all tasks in work planning.

Develops and implements standard operational standards to maintain the fleet by advocating best practices in the industry.

Reviews manufacturer’s recommendations and works with Facilities departments to determine routine and critical spare parts for all University Fleet and Grounds related equipment.

Reviews preventative maintenance schedules and revises based on actual mileage or hours used.

Manages all vehicles and equipment that are sent to vendors for service.

Independently tracks usage data and costs, sharing results with Fleet manager.

Works with vendors on quotes and completion dates.

Manages health and safety regulations and procedures, ensuring appropriate disposal of satisfaction is obtained.

Meets as needed with department leadership to resolve issues.

Develops and maintains customer programs and procedures.

Maintains a safe and secure environment in accordance with University, Hospital, and department guidelines.

Ensures that all employees are trained to use all equipment properly and safely.

Confirms staff certifications are up to date.

Ensures staff follow proper recycling procedures.

Plans and prepares annual budget and expenditures and analyzes all financial operational and capital objectives.

Studies methods for cost reduction, operations improvements, and optimum staff utilization making recommendations accordingly.

Reviews all ledgers to confirm the completeness and accuracy of data.

Determines account balances and examines accounting documentation to ensure transactions are supported.

Purchases Auto Shop materials and services exercising independent judgment within authorization limits.

Determines and initiates purchase requisitions for non-stock materials required to complete an Auto Shop work order.

Verifies that the billing account on the work order is appropriate for the material or service being ordered and adjusts it if required.

Oversees entry of all billing charges, including parts issued and services provided for outside areas such as Highland Hospital.

Tracks invoices and deposits.

Resolves any questions regarding the invoice with the customer.

Ensures proper billing and purchasing procedures are followed.

Qualifications

Associate's degree in a trade discipline and 3 years of supervisory experience required.

Or equivalent combination of education and experience.

Production, scheduling, and customer service experience preferred.

General knowledge of automotive maintenance repair preferred.

DL NUMBER - Driver License, Valid and in State with clean record upon hire required.